Skip to main content

Notifications

Announcements

Check out the New Agent Creator Community
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP 18.4 Email failed t...
Finance | Project Operations, Human Resources, ...
Suggested answer

GP 18.4 Email failed to send for report

(1) ShareShare
ReportReport
Posted on by jechegoyen 50

Hi GP Community,

I have a client that was having problems emailing from Collections Main. I had them create the Client App ID for GP and this resolved most of their issues.  A few other users complained that they could not email. When I logged in with the user and tested emails from Collection Main it worked fine.

I discovered the user emails Journal Entry reports to themselves instead of saving to PDF.  We tested it and the user receives "Email failed to send" error. Has anyone experienced this after adding the Client App ID? 

pastedimage1667757854643v1.png

pastedimage1667757891209v2.png

Thank you,

Jackie

Categories:
Microsoft Dynamics GP
  • Ard233 Profile Picture
    Ard233 10 on at
    RE: GP 18.4 Email failed to send for report

    Please clarify instructions for the Outlook solution and Microsoft Dynamics GP solution. Thanks.

  • jechegoyen Profile Picture
    jechegoyen 50 on at
    RE: GP 18.4 Email failed to send for report

    Hi Donald,

    Thanks for the quick reply. I had asked the user why she didn't save to PDF and she said it didn't always work for her. I'll have her elaborate how long ago that happened, but she preferred to email the document to herself.  

    Did you find a particular post that mentions this issue? I was not able to find one, but would love to read about it.

    Thanks again!

  • Nattighe Profile Picture
    Nattighe 15 on at
    RE: GP 18.4 Email failed to send for report

    Hello

    There are two solutions to get this message to stop appearing, we currently recommend the Outlook solution (first one in the list) as it has no side-effects. The Microsoft Dynamics GP solution does have side effects which are mentioned in the link provided Outlook solution (recommended) Use the following link to solve the issue by telling Outlook that GP is a trusted program Note: This may need to be redone anytime you upgrade GP/Office versions. Dynamics GP Workaround (Has side-effect of the emailed document containing the file path that it was sent from) Force Outlook to use a different version of MAPI.

    https://www.mybkexperience.one

  • Suggested answer
    Don Wisch Profile Picture
    Don Wisch 660 on at
    RE: GP 18.4 Email failed to send for report

    Hi,

    Even though the App ID has resolved the issue with modern authentication with Exchange Online and emailing things such as Sales Invoice and Statements, it does not address the Send To options from reports in GP.  I don't know when this will be addressed but a way around this is printing the report to a PDF printer then email it.  Hope this helps!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the New Agent Creator Community

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 601 Most Valuable Professional

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 416

#3
Adis Profile Picture

Adis 384 Super User 2025 Season 1

Last month Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans