Resending email in the same flow - which mail does if/when statement focus on?

(0) Share

Report

Posted on by ChrisOntbijt

Hi,

After a bounce, we would like to check the email adress for obvious errors, resend the mail and resume the rest of the flow. The lane would look something like this:

Send email 'About Water 1' --> if bounced: yes --> task: check email for mistakes --> wait 2 weeks --> send email 'About Water 1' --> if bounced: no --> etc.

This means there are two if/then statements for essentially the same email, which is sent twice. Does Dynamics understand that it needs to check the email in closest proximity to the if/then in the flow? Or could it potentially look at the first sent version of the email?

I understand that this issue could be worked around by making two versions of the same email. However, we will be working with a lot of swimming lanes, and would need to copy many emails, which is not ideal.

Thanks in advance for the answers!

Kind regards,

Chris

I have the same question (0)