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Customer Insights - Journeys forum
Unanswered

Stream an event with Teams

Posted on by 18

Hi Marketers,

 

I want to use Teams as a streaming provider, but when I toogle to YES, the three streaming options,Teams webinar, Teams meeting, and Teams live event; do not appear. Do we need to configure Teams as streaming provider in Settings?

 

Instead I get a warning, "You do not have an active Microsoft Teams license to stream your event. Ask your IT admin for assistance, if needed". The same goes for two other clients. It seems you can't create a Teams webinar in Event planning.

 

I have been in touch with the IT admin, and together we looked though some of the settings for Teams policy, as suggested in this link and  https://learn.microsoft.com/en-us/microsoftteams/set-up-webinars#configure-the-new-webinar-experience-with-powershell , and this link:  https://learn.microsoft.com/en-us/dynamics365/marketing/teams-webinar , but I was not able to solve it.


The pop-up, about the not having the right Teams license seems strange, the DOD and GCC Teams license (which does not have webinar) is for US government, and does not apply for most businesses, as I understand.  https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-us-government/gcc-high-and-dod

Has anyone else seen this problem, and how did you solve it? 

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