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Customer experience | Sales, Customer Insights,...
Suggested answer

Activity Drop Down List Missing

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Posted on by 45

Hi all, 

We have recently upgraded dynamics 365 online which has caused a few interface changes and customization issues. On the account level we are not able to record activity other than task, I cannot determine where to assign entities - is this in power apps portal? 

 Activity-Missing.PNG_2D00_640x480.png

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  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at
    RE: Activity Drop Down List Missing

    Hi dcarpenter,

    It is even not showing activity to me. I can see loading only. It should be raised to Microsoft. I tried but no luck

    1. Google
    2. Edge
    3. Firefox

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • dcarpenter Profile Picture
    45 on at
    RE: Activity Drop Down List Missing

    I have resolved the issue by altering the settings in the power admin suite.

    Navigate to     Environments > (chose environment) > Settings > Features  

    Scroll down to Activities

    Show only activities configured in the app when accessing "New activity" button in related activities of a record. Setting to "off" will show all activities.  (SET TO OFF)

    should then revert and show custom entities.

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