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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Letter Writing Assista...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Letter Writing Assistant dropping data field in footer

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Posted on by Steven Vallarian 394

So have a weird issue here with Word (2013) and Letter Writer (GP 18.2)

I took a standard vendor letter, credit request, and added a footer with "Secret vendor code" as text and the vendor name as a GP field.

Works fine when I display it on the screen

gp-letter-writer-template-footer-1.JPG

As soon as I hit print, it drops the field and shows the code instead

gp-letter-writer-template-footer-2.JPG

Even funnier, when I cancel out of print, the field is just displayed with no data.

Has anyone else come up with a workaround for this?

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Microsoft Dynamics GP
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  • Suggested answer
    Steven Vallarian Profile Picture
    Steven Vallarian 394 on at

    I opened a case on this, and it was a known quality issue (CR 93485) with no fix planned. So if anyone else is having this issue, the workaround is to just not use the footer (which isn't a fix for our customer as they are using it to scan into a document management system so it needed to stay put)

    Anyway, upvote this at idea portal if you have having the same issue!

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