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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Workflows versus Power...
Service | Customer Service, Contact Center, Fie...
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Workflows versus Power Automate Flows

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Posted on by Community Member

I keep hearing that the processes/workflows are scheduled to go away late 2021/ early 2022 (we are using Dynamics 365 Customer Engagement) and that they need to be converted to Microsoft flows?  Is this correct information?

Thank you

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    Community Member Profile Picture
    Community Member on at

    Hi,

    May I know where you heard the message?

    I have not received any information that processes/workflows will be deprecated. You can follow the official statement:

    Important changes (deprecations) coming in Power Apps, Power Automate and customer engagement apps - Power Platform | Microsoft Docs

    The main gap between Workflows and Power Automate is real-time. Workflow can do it, Power Automate can't.

    However, Power Automate still has many advantages over workflow. I recommend using Power Automate more. You can refer to this document:

    Replace classic Microsoft Dataverse workflows with Power Automate - Power Automate | Microsoft Docs

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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