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Customer experience | Sales, Customer Insights,...

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Lead Phone Call

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Posted on by SS-30051759-0

3

100% new to Dynamic and setting it up for my little start up.

I have calls working for contacts through Teams. If the person is only a lead, none of the calling features work.

Is this a known issue? I have not been able to find anything that explicitly said calling does not work for leads.

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AS-30040337-0 24 on at

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Lead Phone Call

Hi,

You may want to take a look at this link first - https://learn.microsoft.com/en-us/dynamics365/sales/digital-selling-microsoft-teams-calls and configure the system accordingly. Hope this helps.

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