Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Sales forum / Lead Phone Call
Sales forum
Suggested answer

Lead Phone Call

(0) ShareShare
ReportReport
Posted on by SS-30051759-0 3
100% new to Dynamic and setting it up for my little start up. 
 
I have calls working for contacts through Teams. If the person is only a lead, none of the calling features work. 
 
Is this a known issue? I have not been able to find anything that explicitly said calling does not work for leads. 
Categories:
Call Intelligence
Leads or Opportunities
  • Suggested answer
    AS-30040337-0 Profile Picture
    AS-30040337-0 18 on at
    Lead Phone Call
    Hi, 
     
    You may want to take a look at this link first - https://learn.microsoft.com/en-us/dynamics365/sales/digital-selling-microsoft-teams-calls and configure the system accordingly. Hope this helps.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Community Spotlight for September 2024

Kudos to Mohana Yadav!

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,339 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,177 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans