Microsoft Dynamics AX (Archived)

Find out CustomerSource Administrator account from PartnerSource business center

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Posted on by MYGz

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Hi,

Can I find out the CustomerSource Administrator account of my Customer from PartnerSource Business Center?

This customer had various partner's before me and he doesn't knows the CustomerSource Administrator.

Thanks.

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nmaenpaa 101,160 Moderator on at

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I don't think you can get such info. Your customer should discuss with Microsoft.

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MYGz 2,174 on at

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There is a word document AccountAdministrationFAQ which has the following FAQ:

How can I find out who my company’s CustomerSource Administrator is?

Please contact your Microsoft Dynamics Partner to find out who your CustomerSource Administrator is.

OR

Send an email to one of the Regional Operation Centers. Please provide First Name, email address, Legal Company Name and MBS Account number to assist the Operations team in creating the CustomerSource account.

Below you will find the email address for the Regional Operation Centers.

Regional Operation Center Contact Detail :

For Asia Pacific, contact: mbslques@microsoft.com

For Europe, Middle East and Africa contact: mbsquery@microsoft.com

For America’s, contact: mbsorder@microsoft.com

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After sending mail to microsoft this is what they replied:

Upon further checking, we found out that you are a customer and not a partner. Please be informed that we are not authorized to assist customers directly.

To process your request, kindly contact your Partner of Record, XXXXXXXX.

For all other queries, please contact your Microsoft Service Provider, XXXXXXXXXX.

------------------------------------------------

Now I have sent them a mail from partnersource account.

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MYGz 2,174 on at

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Update:

The Microsoft team replied when I emailed them with Partner reference.

vicky.rodgers

Is there a Phone Number for Dynamics 365 Finance and Operation team? I couldn't find one.

Also can you tell me if CustomerSource Administrator can be changed to a user by assigning the new user this role:

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MYGz 2,174 on at

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By Dynamics 365 Admin Portal do you mean Office 365 Admin Portal? I have already logged a ticket there.

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