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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / what is the reason in ...
Microsoft Dynamics AX (Archived)

what is the reason in inventory COUNT journal , a item is not populating with qunatity?

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Posted on by Abdo Khoury 14,855

Dear 

i am creating a count journal , but one of the item that i am trying to create in the count journal is not appearing with quantity

i am creating a journal then i am going create >> On-Hand 

other items are populating with their quantity by site /warehouse / batch

but a specific one is not 

what could be the reason?

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I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    Is the item you are looking for a non-stocked service item?

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    Hi ludwig

    No it is a stockable item with a lot of received quantities

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    I see.

    When creating an inventory counting journal you have to select the inventory dimensions. Have you possibly missed an important one here?

    Another thing to look out is whether the item has recently been stopped for inventory transactions?!

    Then also check the filters that have possibly been selected when creating the journal lines.

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    Dear Cripin

    thanks for your input, the Inventory parameter "lock item during counting" is not checked.

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    Hi Ludwig

    can you kindly let me know how do you stop an item for inventory transactions , in order to check it , thanks

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    In the released product form there are default order settings and site-specific parameters.

    Best regards,

    Ludwig

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    thanks Ludwig

    i checked and the item is not Stopped

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,855 on at

    nevertheless i did notice something ,

    on this item that is not appearing , it is not allowing me to add site specific order settings

    Site-Specific-Order-Setting-_2D00_-Copy.png

    says it already exist, this could be the issue , right?

    because when i created the count journal , it said that some items didn't have these parameters , so that is why it was not retrieving them, i could be wrong , what do you think?

    regards

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Silvano,

    Can you actually add the item manually by selecting it in a new journal line?

    (What I got is that the 'create' functionality does not work correctly)

    Best regards,

    Ludwig

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