40
Hi, I try to install zetadocs express. I do not have permission to CU 9041223. I checked my license file and granule id = 9041210 (Zetadocs Express) is included. Send function (Send & Save Button) doesn’t work.
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If you have a 'Microsoft Dynamics Business Ready' service plan, please ensure you have refreshed your NAV licence since 30th May 2012. You will then have the correct granule for Zetadocs Express that gives all the required permissions.
Thank you.
Hello Zarko,
Please could you email me at support@equisys.com with your contact details and I will be happy to help you further on this (In the subject please put "FAO David - ZDX")
When we have a resolution I will then update this post.
Thank you.
Hi David,
Thanks for your response. I have already updated the license on VOICE. I tried with my developer license and the client's license.
ZetaDocs version: ZDX5.1.253
Page ID: 41 (Sales Quote)
Below is part of the file Permission Report relating to Zetadocs Express.
9041210 Zetadocs Express 9041209 9041213 Codeunit ----X
9041210 Zetadocs Express 9041214 9041218 Codeunit R-MDX
9041210 Zetadocs Express 9041209 9041218 Form R-MDX
9041210 Zetadocs Express 9041209 9041218 Page R-MDX
9041210 Zetadocs Express 9041209 9041218 Report R-MDX
9041210 Zetadocs Express 9041209 9041218 TableData RIMD-
9041210 Zetadocs Express 9041209 9041218 TableDescription R-MDX
9041210 Zetadocs Express 9041209 9041218 XMLPort R-MDX
Thanks in advance,
Zarko
Hello Zarko,
Please can you try refreshing your NAV licence again using VOICE. If the Zetadocs Granule was added to your licence before April 2012 then it will require updating so that you can use the latest version of Zetadocs, the Zetadocs Express Granule still has the same ID (9041210).
To refresh the license, log into PartnerSource and use Voice to download an updated NAV licence. If after doing this you still have the same issue, please can you give me some more information on this error including a screenshot of the error you get when trying to 'Save & Send', which RTC page you are using & version of Zetadocs Express. Thank you.
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