Image not visible in email body of a Case

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Posted on by Kylo TOD

HI All,

I need a assistance please, i am currently using CRM Cases to log calls for customers

When a mail is sent into CRM , I am able to view the content but not the Images

Please share your thoughts

Regards

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Kylo TOD 5 on at

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RE: Image not visible in email body of a Case

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Pankaj Gogoi 3,177 on at

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RE: Image not visible in email body of a Case

Hi Kylo,

You have to host the image and use the link in your email. Maybe host it in an external site and in an entity store the URL Refer this url in your email template.

Following link for your reference.

https://docs.microsoft.com/en-us/archive/blogs/dynamicscrmonline/inserting-an-image-into-an-email-template

Best Regards

PG

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Kylo TOD 5 on at

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RE: Image not visible in email body of a Case

HI PG,

thank you i will have a look at the link,

I am sending test mails from a gmail account with an image in the body of the mail , which i cannot see in the case of the original mail.

Regards

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Pankaj Gogoi 3,177 on at

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RE: Image not visible in email body of a Case

Hi Kylo,

If you use an Image hosted in public server, you will be able to see the image.

Please mark the thread closed if it works for you.

Best Regards

PG

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