Problem with Install the solution

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Hi, I encountered a problem while configuring the application step by step according to the guide below.

https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/

I follow the guide to go to the Get Started page, and sign up for a 30-days trial with an new account.

But when in the Install and configure the solution step, the Dynamics 365 Guides do not apper in the list.

The account aleardy has the trial for guides, and I signed up some new accounts , but the same situation appeared.

If you can solve the problem, I will be very grateful. Thanks!

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Answers (1)

Ran Zhang on at

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Hi,

I think the second screenshot has indicated the root cause, you should set up and select one environment before installing the solution. Please run through the whole process according to the documentation.

https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup-step-two#set-up-a-default-environment-for-trial-subscriptions-only

Please mark my post as answered if it addresses your issue. Kindly please let me know if any further questions.

Thanks!

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Community Member on at

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Sorry,

I tried your method, it didn't work.

I think step of "Set up environment" and step of "Install solution" are different, choose a environment in previous step will make no sence to latter step, because when selecting "Resources" in the latter step, the page form was resubmitted.

Thanks!

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DavePinch on at

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Hi ShanghaiOceanUniversity, I'm not sure what is happening here but our CSS team has special tools for identifying and resolving issues. Please open a support ticket at support.microsoft.com/.../support-for-business (I also replied with the same link on the other thread - one support ticket should be OK). Let me know if you have any trouble creating a support ticket.

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Community Member on at

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Dear Dave,

Thank you for your quick reply.

I try to create a support ticket with you link, but I failed.

The system show that "Your account does not have permissions to create support requests for this service."

Can you help me with it?

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DavePinch on at

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No worries... I can look into this. I sent you a message/friend request on this platform so we can chat offline and keep your account/contact information private.

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henrydai 5 on at

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I also met the same problem. please tell me how can I solve it

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