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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Price Change on Sales ...
Microsoft Dynamics AX (Archived)

Price Change on Sales order reverts to $0.00 for Invoicing

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Posted on by Community Member

Order Entry will change the price on a line item in a sales order because it comes up $0.00 on the sales order, only to have it revert back to $0.00 for invoicing.  Any assistance with why AX 2012 CU& is doing this would be appreciated!  The work to credit and rebill the customer is not what we want to do!

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  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    Hi,

    Can you check at Accounts receivable parameters -> 'Prices' tab -> 'Trade agreement evaluation' area. In that area, have you got 'Manual entry' listed?

    There are actions that a user can take to get AX to look up the price again (such as changing an order date, order account or order quantity), although I do not believe simply posting an invoice will cause this to happen. However, the 'Trade agreement evaluation' functionality will protect the manually entered price, by throwing up an 'Do you want this to happen?' dialogue when AX attempts to automatically change the manually entered price.

  • Community Member Profile Picture
    Community Member on at

    Thanks for the information!  Yes we have 'Manual Entry' listed to activate the dialog.  I should also clarify that we realize that it has reverted to 0 after it invoices, but we are manually confirming price still is present in the Sales order after pick and pack, and finding the price is still as expected, but then after invoicing realize we invoiced for 0 amount on a line item.  We are trying to determine exactly why it is reverting to 0 so we have inserted steps into the process to try and catch it.  We have not been successful.  Any other ideas?

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    Just to get the scenario clear.

    You create a Sales order. Does the user manually enter a price, or does it come from a Trade agreement, sales agreement or whatever?

    You pick the order and post the packing slip. Is the price on the order line correct at this time?

    You invoice the order. The price on the invoice is zero, and afterwards, the price on the order is zero. Is that right? Is the price on the order zero before invoicing, or you don't know?

  • Community Member Profile Picture
    Community Member on at

    Create the sales order and price is 0 (no sales or trade agreement).  So they enter the price.  After they pick and pack for the day theu review all sales orders shipped that day to make sure all lines have pricing.  Then the invoicing occurs and we find it reverted back to 0.  Ofcourse I am not observing this personally.  I am taking the word of the users.  I do know when the invoice is zero, the sales order is zero.

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    If you find an order which is waiting for invoicing, and press the 'Totals' button (in the ribbon bar -> 'Sales order' tab -> 'View' area). In the 'Update' drop-down, choose 'Packing slip'. Are the numbers right? Particularly the 'Invoice amount'?

  • Community Member Profile Picture
    Community Member on at

    I have not checked that.  ofcourse they do not tell me until after it is found/invoiced.  Do I need to do this BEFORE invoicing?

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    I don't know - I've no clue what is going on!

    But if the Sales order 'Totals' says something different to what is actually invoiced, I'd be surprised.

    I think it would only be interesting before the prices had been set to zero. If you do it after, and the prices are already zero, then I expect the Totals form to show zero.

    I guess you're saying it doesn't happen on every order, or in any way that you can predict which orders it will happen on?

  • Community Member Profile Picture
    Community Member on at

    no it is not on every order.  But I could ask the users to let me know sales orders that the change from 0 to a dollar amount and then I could track them to invoicing and use the total screen to see if It shows me anything.

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