SLA item configuration with failure condition days options

(0) Share

Report

Posted on by Saratha

619

Hi All,

I am using CRM 2016 onpremise instance. In SLA item configuration, I would like to add the "Failure After" condition for 5 days. But till 3 days only existing. SLA item entity is not customizable. Is there any other way, can I add 5 days for the condition. Please suggest if any solution is there.

Thanks,

Saratha.

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

MS Dynamics Prodigy 25 on at

Like (0)

Report

RE: SLA item configuration with failure condition days options

Hi Saratha,

I just ran into the same issue.

It seems that you can type the duration you want into that field.

Hope that helps!

Was this reply helpful? Yes No
Saratha 619 on at

Like (0)

Report

SLA and Routing rule not triggering depending upon case subject

Hi All,

I am using CRM 2016 OnPremise instance. I have created SLA and routing rule with the condition matching with subject. We have added subject master for our requirement and used this subject in SLA and Routing rule. During case creation, even though the subject is matching with routing rule and SLA, it's triggering it. Am I missing any settings. Kindly suggest the solution.

Thanks,

Saratha

Was this reply helpful? Yes No