Hi everyone,
I have setup Dynamics Marketing for my client and they are ready to use it and about to go live.
To make it easier for the client to design e-mails, I have instructed them on how to create and code content blocks. The content blocks work BUT when adding them to a template and then editing content and trying to move the blocks around, they end up ruining the entire design of the e-mail. E.g. when trying to move a section it duplicates the section instead and locks it to the bottom of the e-mail.
To try and work around the issue, we tried to create regular templates and add a lot of different preconfigured sections, so they easily could add content, edit text and move them around to create a satisfying design. However we still experience the same issue as with the content blocks.
This is obviously a major issue that ruins the experience of the system and pretty much makes is useless for my client if the have to design e-mails for scratch everytime they need to send something.
NB! I have activated the new e-mail designer. Would it help to change back to the old one? And what happens to already configured templates?
I need this to be solved asap.
