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Finance | Project Operations, Human Resources, ...
Suggested answer

No Description in Customer account statement report

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Posted on by 10

hi 

iam new with AX 2012 R2

No Description in Customer account statement report

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: No Description in Customer account statement report

    Hi,

    Please check out the MS docs sites:

    docs.microsoft.com/.../set-up-default-descriptions-for-automatic-posting

    Best regards,

    Ludwig

  • RE: No Description in Customer account statement report

    dear Sstish

    thanks for your reply

    i am new in dealing with AX

    how i can configure default transaction texts and get to populate data on invoices ?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: No Description in Customer account statement report

    Hello Abdulmoneim Elashaikh,

    Can you test in a demo/test environment setting up so-called default descriptions in the Organ. Admin module for the different transaction types that you have.

    There must be a default description missing that generate the SBS vouchers.

    Can you also let us know what kind of vouchers the SBS number represent?

    Best regards,

    Ludwig

  • Suggested answer
    Satish Panwar Profile Picture
    Satish Panwar 14,649 on at
    RE: No Description in Customer account statement report

    Hi Abdulmoneim,

    The issue is not with the report, but underlying transactions. You see description against the payment because they are posted through journal and journal line contain a field that stores the description. See if you can configure default transaction texts and get to populate data on invoices. Once populated, report will start to show description.

    Existing transaction with blank description fields can't be updated from UI.

  • RE: No Description in Customer account statement report

    customer internal account statement the description filed is empty when they have invoice number only 

    Internal-account-statment.png

  • qianwang Profile Picture
    qianwang 7,153 on at
    RE: No Description in Customer account statement report

    Hi Abdulmoneim,

    Could you elaborate on your question? Have you checked this thread before?

    community.dynamics.com/.../668887

    Regards,

    QianQW

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