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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Issue emailing multipl...
Microsoft Dynamics NAV (Archived)
Answered

Issue emailing multiple invoices to same customer

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Posted on by Community Member

Hi there,

When we email multiple invoices to the same customer, the combined PDF Microsoft Dynamics NAV creates and attaches to the email sent is incorrect.

- With service invoices, all invoices combined on the PDF file have the same number when they each have their own number in NAV.

- With sales invoices, we get a single invoice combining invoice lines of all sales invoices selected on the same document.

Has anyone encountered this before? Is this a known issue in NAV or am I doing something wrong here?

Otherwise, how can we go about sending one invoice per email without having to manually select and send each invoice individually?

*This post is locked for comments

  • AJAnsari Profile Picture
    AJAnsari 5,754 on at
    RE: Issue emailing multiple invoices to same customer

    Hi Sofia,

    I'm glad I could help.

  • Community Member Profile Picture
    Community Member on at
    RE: Issue emailing multiple invoices to same customer

    Hi AJ,

    Thank you for your help. I'm on NAV 2017 CU4.

    I indeed had an issue with the custom report layout I created for service invoices. I checked Microsoft's built-in report and was able to adjust my own so as to get the result I wanted.

  • Verified answer
    AJAnsari Profile Picture
    AJAnsari 5,754 on at
    RE: Issue emailing multiple invoices to same customer

    Hi Sofia,

    I tested on NAV 2017 CU3, and was not able to recreate the issue with posted Sales Invoices. I haven't had a chance to test with Service Invoices yet.

    What Cumulative update of NAV 2017 are you using? Also, are you using a pre-built Microsoft report object / report layout? Could it be that the issue relates to a custom report (or a custom layout for a standard report)?

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