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Purchase Order xxxxxxx has been updated by another user.

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Posted on by Cat M

Hi,

Has anyone encountered this error "Purchase Order xxxx has been updated by another user" during posting of product receipt.

Do you know what are the possible cause of this error or which scenarios cause this issue?

I able to identify one which is during you are having 2 active tabs/sessions and trying to do a posting product receipt with the same PO and you try to post it simultaneously or consecutively without refreshing the other tab/session.

Can you identify other instance where this error pops up?

Thanks in advance.

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Gunjan Bhattachayya 35,423 on at

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Hi Cat M,

This can happen if another user has updated the same purchase order. Are you getting this message always while doing product receipts?

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Cat M 5 on at

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Hi Gunjan,

Thanks for your quick feedback.

No its like a hit and miss thing.

When you say updated the same purchase order, is it the same time?

Regards!

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Gunjan Bhattachayya 35,423 on at

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Hi Cat M,

I would think so. The same scenario when you have multiple tabs open. Might be that two users are processing the same operation almost at the same time.

Could you please share a screenshot of the message you are getting as well?

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Junaid Idrees on at

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Hi Cat M,

That means, the product receipt Qty. doesn't match the remain Qty at purchas eorder, that is mostly caused by another user updating the order.

Can you check the Purchase Order confirmation Journal from PO screen. How many PO journal lines showing you there.

Did you check with refreshing your Purchase Order screen and then again retry.

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Cat M 5 on at

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Hi Gunjan,

Here is a screenshot.

But actually we are processing this product receipt via Data entities (EDI).

We are having issues with some purchase orders that throwing this error.

The thing is no one is editing the the Purchase order on the time we are trying to post the product receipt, so I am wondering if there are other scenarios that could possibly cause the error aside from editing it at the same time.

Thanks.

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Gunjan Bhattachayya 35,423 on at

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Hi Cat M,

Is this an entity created by you? If so, you might want to debug the process. My guess would be that you are updating the the purchase order record at some point and are not confirming it. Since it is happening for a few POs, I think you are updating based on some criteria and these POs fulfil that criteria.

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Cat M 5 on at

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Hi Gunjan,

Yes this is a customized entity. Thank you for your inputs, we will conduct further check on our entity and verify if there are instances that its updating the PO.

Thanks again.

Cheers!

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Gunjan Bhattachayya 35,423 on at

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Great! Please let us know if you need any more help with this.

Also, please mark the correct answer(s) as Verified that helped you resolve the issue.

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