It's great to hear that you embedded a canvas app into your Field Service solution. However, I can understand your frustration with the offline mode not working as expected.
When it comes to offline mode in canvas apps, it's important to note that canvas apps are not natively offline-enabled like model-driven apps. This means that you need to configure your canvas app specifically for offline mode in order for it to work offline.
To configure your canvas app for offline mode, you need to use the Power Apps Mobile Offline feature. This feature provides a set of capabilities that allow you to define which data will be available offline and how it will be synchronized with your back-end system.
To configure your canvas app for offline mode, you need to follow these steps:
1. Enable Mobile Offline for your environment and your app.
2. Create a Mobile Offline Profile and configure the entities that will be available offline.
3. Add the Mobile Offline control to your canvas app and configure it to use the Mobile Offline Profile you created in step 2.
By following these steps, you should be able to configure your canvas app for offline mode and ensure that it works correctly when embedded in the Field Service solution.
I hope this information helps! If you have any further questions, feel free to ask.
