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Hi ;
I was wondering what's the difference between an owner and an account manager for Contact & for Account in CRM?
As we have our team of Support editing the entities contact and account; should the support tech be the owner and the sale rep the account manager?
Thank you ;)
Hi,
Owner is a specific user who have created this record or is currently assigned, when we setup owner CRM runs some cascading operations in background.
You can get more details here: www.crmcs.co.uk/.../ownership-of-records-in-dynamics-crm.aspx
Where as account manager could be a custom field created based on the requirement.
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