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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Translation of the &qu...
Service | Customer Service, Contact Center, Fie...
Answered

Translation of the "Resolution Type" in Entity "Cases"

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Posted on by MichaelFo96 120

Hello,

In the entity "Cases" I would like to translate the choices of the "Resolution Types" dropdown field into different languages.

The field is displayed in a popup when clicking on "Resolve Case" in the Command Bar:

Can anyone tell me how to translate the field into different languages?

Thanks in advance!

BR

I have the same question (0)
  • Suggested answer
    XM-22040801-0 Profile Picture
    XM-22040801-0 11 on at

    Hi,

    The easy way is to use Easy Translator of XrmToolBox.

    1. Create a solution
    2. Add incidentresolution (Entity)
    3. Run Easy Translator in XrmToolBox
    4. Load Entities from your solution
    5. Check incidentresolution
    6. Click Export translations and open the Excel file.
    7. Go to the "OptionSets" tab.
    8. In the Attribute Logical Name "resolutiontypecode", you will find your text.
    9. Translate
    10. Import the modified Excel file

    Example of Excel file:

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi MichaelFo96,

    It is recommended that you use professional translation software to translate the original labels,

    then replace the original options with the translation results:

    1.Open Customer Service admin center -> case setting -> other setting

    pastedimage1684897109142v2.png

    2.Advance setting -> Customizations -> Customize the system -> entity -> case resolution 

    pastedimage1684897162431v3.png

    3.Use translation to replace

    https://learn.microsoft.com/en-us/dynamics365/customer-service/modify-case-resolution-dialog?tabs=customerserviceadmincenter

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