I have created a knowledge article, i am trying to publish it on to a customer portal, so external customer can have access to the knowledge article i have created in customer service hub.
How can I also publish my knowledge article so it displays on our website?
Can someone help?
Hi MA95,
In fact, just category can list on the page, you need first associate article to one category, then click this category on the portal you will see articles, just like this:
(1) open one article in customer service hub, select Associate Category button.
(2) click this category on the portal.
(3) you will see:
You can refer following to Configure and manage category:
https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hello MA95,
you can create and manage knowledge articles that you may be looking for.
https://www.youtube.com/watch?v=j2v-u5N_OL4
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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