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How do I publish a knowledge article onto customer portal & our company website?

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Posted on by MA95

I have created a knowledge article, i am trying to publish it on to a customer portal, so external customer can have access to the knowledge article i have created in customer service hub.

How can I also publish my knowledge article so it displays on our website?

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MA95 5 on at

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Can someone help?

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Hi MA95,

In fact, just category can list on the page, you need first associate article to one category, then click this category on the portal you will see articles, just like this:

(1) open one article in customer service hub, select Associate Category button.

(2) click this category on the portal.

(3) you will see:

You can refer following to Configure and manage category:

https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles

Regards,

Leah Ju

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CRMJetty 3,512 on at

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Hello MA95,

you can create and manage knowledge articles that you may be looking for.

https://www.youtube.com/watch?v=j2v-u5N_OL4

I hope it helps,

Thanks.

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CRMJetty 3,512 on at

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Hello MA95,

you can create and manage knowledge articles that you may be looking for.

https://www.youtube.com/watch?v=j2v-u5N_OL4

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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