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Dynamics 365 Community / Forums / Field Service forum / Mobile Application nee...
Field Service forum

Mobile Application needs updating

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Posted on by Ian_Bourne_Cloud2020 155

Hi,

Does anyone else get the error:

Your Server customization requires new version of the Application.

Please update your Application

This is when the app on an iPhone is logging in and syncing.

Woodford is fully installed, solutions published etc.

Any thoughts anyone?

Many thanks

Ian

License: Valid

UNSUPPORTED CUSTOMIZATION VERSION: App:23 Srv:24

 

<EXCEPTION>2019-04-08T16:54:02.0717980+01:00: MobileCrm.Data.Customization.CustomizationException: Your Server customization requires new version of the Application.

 

Please Update your Application.

  at MobileCrm.Data.Customization.Service.TestCustomizationVersion (MobileCrm.Data.Customization.Service+Status status, Int32 packageVersion) <0x101440c30 + 0x001dc> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at MobileCrm.Data.Customization.Service.DownloadCrmCustomization (MobileCrm.Data.Customization.Service+Status status, String currentVersion, String filePath) <0x10143f6e0 + 0x00d9b> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at MobileCrm.Data.Customization.Service.Download (MobileCrm.Data.Customization.Service+Status status, String currentVersion, String filePath, MobileCrm.Data.Customization.MobileLicense& license) <0x101442770 + 0x00217> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at MobileCrm.Data.Customization.Service.Execute (ICrmService service, MobileCrm.config, String& customizationDirectory, Action`2[T1,T2] logger, Action checkAbort, MobileCrm.Data.Customization.Service+CustomizationFinalizer& finalizer) <0x101443200 + 0x002b7> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at SyncEngine.DownloadCustomization (String& customizationDirectory, MobileCrm.Data.Customization.Service+CustomizationFinalizer& finalizer) <0x1013f2460 + 0x001dc> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at SyncEngine.Execute (Resco.Data.db, Boolean isHighEndDevice, Synchronization.SyncResult& result) <0x1013f5dd0 + 0x003db> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

  at SyncEngine.Execute (Resco.Data.db, MobileCrm.config, Synchronization.SyncResult& result, Func`3[T1,T2,TResult] progress, Synchronization.SyncConflict conflictCallback, Boolean isHighEndDevice, Boolean isRequestedByUser) <0x1013f8090 + 0x00387> in <3458b68f11ba4f10b2d307ee1a5b6081#c94f33bae201b38a7ada9c955911f13e>:0

</EXCEPTION>

 

<Summary Foreground Server:5 Crm2011.13/OnlineFederation2016 Threads:3 Sent=0 Recv=0 Result=Normal/> <Times Total=5148ms Connect=2063ms/> <Error>Your Server customization requires new version of the Application.

 

Please Update your Application.</Error>

Categories:
Field Service
Web and mobile experience
  • Rifat Yavuz Profile Picture
    Rifat Yavuz on at
    RE: Mobile Application needs updating

    thank you very much Alexandre Heinze, 

    great help as always

    rifat

  • Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at
    RE: Mobile Application needs updating

    Dear Alexander,

    Many thanks, that nailed it!  The mobile app is now fully lit up.

    Thanks too Moko33

    Kind regards,

    Ian

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Mobile Application needs updating

    You need to select 11.3-11.2, because the current FS App is based on 11.3.

    Or to put it more general - in your app, go to "About". This will give you the target release that you need to specify in Woodford.

  • Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at
    RE: Mobile Application needs updating

    Hi Moko33,

    I published the 'Latest' which was set by default.

    v11.2 is not available:

    Woodford_5F00_Versions.png

    Thanks for getting back to me, any thoughts?

    Kind regards,

    Ian

  • Suggested answer
    moko33 Profile Picture
    moko33 1,784 on at
    RE: Mobile Application needs updating

    Did you publish down to V11.2 in Woodford (drop down in upper left corner, close to the publish button)?

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