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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to add up points t...
Customer experience | Sales, Customer Insights,...
Suggested answer

How to add up points to multiple lead scoring models?

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Posted on by CS82 10

I built a customer journey with a leadscoremodel. Now I want to built another customer journey and a second leadscoremodel within the same campagne. We want to sent an extra e-mail to those leads who has shown some interest. After downloading another brochure, the second leadscoremodel will give them more points and they will become salesready. 

How can I get the points from these two lead scoring models to add up? 

Thanks in advance!
Caroline

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  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: How to add up points to multiple lead scoring models?

    Hi,

    You can create a new rollup field which is decimal type.

    Add the scores in the lead score entity.

    pastedimage1675843875821v3.png

    pastedimage1675843737485v1.png 

    pastedimage1675843760895v2.png

    Regards,

    Eiken Zhang

  • CS82 Profile Picture
    CS82 10 on at
    RE: How to add up points to multiple lead scoring models?

    Dear Eiken,

    Thanks for your quick reply and it seems very interesting but I don't have any idea where to do this. I am a marketeer working in the marketingapp. Your explanation seems to be something that our applicationmanager has to do/built?

    Best regards,

    Caroline

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: How to add up points to multiple lead scoring models?

    Hi

    Yes, there is no OOTB solution to add two lead score model's socre together Now.

    So we need to add new field to calculate this value.

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: How to add up points to multiple lead scoring models?

    Hi,

    Did my answer help you?

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