web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Hide knowledge categories in KB portal

(0) ShareShare
ReportReport
Posted on by 55

Hi all,

Does anyone know of a way to hide knowledge categories in the Customer Self Service Portal? 

We would like to organize our KAs by category but some of the KAs and their associated categories are internal and do not need to be displayed in the Power Apps Portal.  The categories in yellow below need to be hidden.  

pastedimage1631303045296v1.png

Thanks in advance!

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi CraigK,

    You can add other liquid filter to OOB categories object, and except filter meet the needs of your scenario

    categories object:

    https://docs.microsoft.com/en-us/powerapps/maker/portals/liquid/liquid-objects#categories-object 

    Array Filter--Except:

    Select all the objects in an array where a given attribute does not have a given value. (This is the inverse ofwhere.)

    https://docs.microsoft.com/en-us/powerapps/maker/portals/liquid/liquid-filters#except 

    Test:

    Go portal Management >  Web Template > Knowledge Base - Home to add followingcode:

    | except: 'title', 'Travel' | except: 'title', 'Support'

    pastedimage1631516986842v1.png

    Result:

    pastedimage1631517116886v2.png

  • Nami1 Profile Picture
    135 on at

    how to hide categories based on web roles

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 53 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans