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Service | Customer Service, Contact Center, Fie...
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Hide knowledge categories in KB portal

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Posted on by 55

Hi all,

Does anyone know of a way to hide knowledge categories in the Customer Self Service Portal? 

We would like to organize our KAs by category but some of the KAs and their associated categories are internal and do not need to be displayed in the Power Apps Portal.  The categories in yellow below need to be hidden.  

pastedimage1631303045296v1.png

Thanks in advance!

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi CraigK,

    You can add other liquid filter to OOB categories object, and except filter meet the needs of your scenario

    categories object:

    https://docs.microsoft.com/en-us/powerapps/maker/portals/liquid/liquid-objects#categories-object 

    Array Filter--Except:

    Select all the objects in an array where a given attribute does not have a given value. (This is the inverse ofwhere.)

    https://docs.microsoft.com/en-us/powerapps/maker/portals/liquid/liquid-filters#except 

    Test:

    Go portal Management >  Web Template > Knowledge Base - Home to add followingcode:

    | except: 'title', 'Travel' | except: 'title', 'Support'

    pastedimage1631516986842v1.png

    Result:

    pastedimage1631517116886v2.png

  • Nami1 Profile Picture
    135 on at

    how to hide categories based on web roles

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