web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Dynamic Text in Email ...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Dynamic Text in Email Templates

(0) Share

Report

Report

Posted on by JS-11111041-0

9

Hello

When ever I insert Dynamic text {!Case:Arrival Date} I get the time as 00:00 as included.

Can anyone advise me on personalised text that would remove the time?

Thanks,

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

RudyZhang Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,

Our team has analyzed your issue and from the information you have provided, it appears that the "Arrival Date" field is not an out-of-the-box field for the "Case" entity, it is a field that you have customized.

According to our team's testing, if you fill in "Default text" when setting up dynamic fields. When the "Arrival Date" in the "Case" record is empty, the dynamic field will be populated with "Default text" by default when you send the email.

So please check whether you set "Default text" when inserting the dynamic field.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

#3

Gerardo Rentería Ga... 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans