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User cannot access shared view

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Posted on by Dev10

A specific user cannot access a shared view on their end with provided read and write access. Other users can access the view but only one specific user is affected. User has a Planner role and already tried re-sharing the view multiple times but still receives this error. Can anyone please help? Thank you in advance!

5758.Error.PNG

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Pulkit Srivastava 170 on at

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RE: User cannot access shared view

Can you please share the content of the log file?

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Community Member on at

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RE: User cannot access shared view

Hi,

Check the permissions you want to share with the selected user(s).

The selected user(s) will now be able to access your personal view. It will appear under the "My Views" portion of the list for that particular screen in MSCRM.

https://juniorcrmblog.blogspot.com/

https://www.youtube.com/channel/UC3Pe9Y_2SxA9xAmTfuSWQaA/videos

Anything else let me know

Thanks,

Arshad

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Dev10 5 on at

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RE: User cannot access shared view

Here's the content:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: a98ab0dc-459e-ec11-813e-00505601070a, OwnerId: 0a9354ff-bc22-ec11-8132-00505601070b, OwnerIdType: 8 and CallingUser: 3cbf41aa-cd69-e811-8108-00505601070b, CallerBusinessId: db750827-272e-ec11-813b-00505601070f. ObjectTypeCode: 4230, ObjectBusinessUnitId: 4d206ca5-8312-e811-810e-00505601070f, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.Detail:

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

<ActivityId>e10e06ce-9504-45b7-9b38-7fd44c917eb3</ActivityId>

<ErrorCode>-2147187962</ErrorCode>

<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />

<Message>SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: a98ab0dc-459e-ec11-813e-00505601070a, OwnerId: 0a9354ff-bc22-ec11-8132-00505601070b, OwnerIdType: 8 and CallingUser: 3cbf41aa-cd69-e811-8108-00505601070b, CallerBusinessId: db750827-272e-ec11-813b-00505601070f. ObjectTypeCode: 4230, ObjectBusinessUnitId: 4d206ca5-8312-e811-810e-00505601070f, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.</Message>

<Timestamp>2022-03-14T23:48:53.8140224Z</Timestamp>

<ExceptionRetriable>false</ExceptionRetriable>

<ExceptionSource i:nil="true" />

<InnerFault i:nil="true" />

<OriginalException i:nil="true" />

<TraceText i:nil="true" />

</OrganizationServiceFault>

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Dev10 5 on at

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RE: User cannot access shared view

Hi Arshad,

I've had the view shared to me with the same permission as the affected user and I can access the view with no issue, I even went to replicating the role and territory of the affected user and still can access the view with no issue.

I think the issue is not in the permission since only one user is affected.

Thank you.

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Pulkit Srivastava 170 on at

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RE: User cannot access shared view

Hi thanks for sharing the logs, I think there is some other issue, it is not related to the permissions.

I would recommend you to share the view once again and try it.

Thanks

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Dev10 5 on at

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RE: User cannot access shared view

Hi,

Thank you for answering, unfortunately we tried re-sharing the view but the user still can't access the view. I even tried recreating the view and shared it to the affected user, but to no avail.

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Community Member on at

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RE: User cannot access shared view

Hi,

Just go to below following step you will get the answer

1. Privilege check

Create

Read

Write

Delete

Append

Append To

Assign

Share

2. Access check

Ownership

Role access

Shared access

Hierarchy access

3. Ownership

4.Role access

5.Shared access

6.Hierarchy access

Make sure your going with all details. definitely you will get your answer

docs.microsoft.com/.../how-record-access-determined

juniorcrmblog.blogspot.com/

www.youtube.com/.../videos

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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RE: User cannot access shared view

Does this user have same BU just like you or he/she is from Different BU ?

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wpeng 15 on at

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RE: User cannot access shared view

Hi @dev10,

I got the same issue in our on-premise version 8.2.28.11. Not sure whether you have resolved the issue on your end? Appreciate if you can provide some idea if it is already resolved.

The error is the same:

SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: daa271a2-e79b-e611-80ef-02e796d370a4, OwnerId: 1722ff50-8f47-e111-8e1a-02bfac136014, OwnerIdType: 8 and CallingUser: b097e529-2033-e411-aecb-001999b4e78e, CallerBusinessId: 654ce481-1601-e111-b078-00262d08b36a. ObjectTypeCode: 4230, ObjectBusinessUnitId: 654ce481-1601-e111-b078-00262d08b36a, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.

from my understanding ObjectTypeCode: 4230 is UserQuery entity which it is saved view. This means user can't access a saved view created by another user. My case is the two users are in the same business unit and with the same permission, i.e. security role, teams, queue.

User definitely have read access for that entity and the saved view only filter on few filter within entity only and there is no related entity in the view.

The strange thing is user can see the view but can't click on it otherwise it will throw "Acess id Denied" error message.

Even I give the user system admin role the issue persist.

I didn't have any support from MS and stuck here.

Appreciate anyone can give some direction.

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