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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / User cannot access sha...
Customer experience | Sales, Customer Insights,...
Suggested Answer

User cannot access shared view

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Posted on by Dev10 5

A specific user cannot access a shared view on their end with provided read and write access. Other users can access the view but only one specific user is affected. User has a Planner role and already tried re-sharing the view multiple times but still receives this error. Can anyone please help? Thank you in advance!

5758.Error.PNG

I have the same question (0)
  • Pulkit Srivastava Profile Picture
    Pulkit Srivastava 170 on at

    Can you please share the content of the log file?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    Check the permissions you want to share with the selected user(s).

    The selected user(s) will now be able to access your personal view. It will appear under the "My Views" portion of the list for that particular screen in MSCRM.

    https://juniorcrmblog.blogspot.com/

    https://www.youtube.com/channel/UC3Pe9Y_2SxA9xAmTfuSWQaA/videos

    Anything else let me know

    Thanks,

    Arshad

  • Dev10 Profile Picture
    Dev10 5 on at

    Here's the content:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: a98ab0dc-459e-ec11-813e-00505601070a, OwnerId: 0a9354ff-bc22-ec11-8132-00505601070b, OwnerIdType: 8 and CallingUser: 3cbf41aa-cd69-e811-8108-00505601070b, CallerBusinessId: db750827-272e-ec11-813b-00505601070f. ObjectTypeCode: 4230, ObjectBusinessUnitId: 4d206ca5-8312-e811-810e-00505601070f, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.Detail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

     <ActivityId>e10e06ce-9504-45b7-9b38-7fd44c917eb3</ActivityId>

     <ErrorCode>-2147187962</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />

     <Message>SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: a98ab0dc-459e-ec11-813e-00505601070a, OwnerId: 0a9354ff-bc22-ec11-8132-00505601070b, OwnerIdType: 8 and CallingUser: 3cbf41aa-cd69-e811-8108-00505601070b, CallerBusinessId: db750827-272e-ec11-813b-00505601070f. ObjectTypeCode: 4230, ObjectBusinessUnitId: 4d206ca5-8312-e811-810e-00505601070f, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.</Message>

     <Timestamp>2022-03-14T23:48:53.8140224Z</Timestamp>

     <ExceptionRetriable>false</ExceptionRetriable>

     <ExceptionSource i:nil="true" />

     <InnerFault i:nil="true" />

     <OriginalException i:nil="true" />

     <TraceText i:nil="true" />

    </OrganizationServiceFault>

  • Dev10 Profile Picture
    Dev10 5 on at

    Hi Arshad,

    I've had the view shared to me with the same permission as the affected user and I can access the view with no issue, I even went to replicating the role and territory of the affected user and still can access the view with no issue.

    I think the issue is not in the permission since only one user is affected.

    Thank you.

  • Pulkit Srivastava Profile Picture
    Pulkit Srivastava 170 on at

    Hi thanks for sharing the logs, I think there is some other issue, it is not related to the permissions.

    I would recommend you to share the view once again and try it.

    Thanks

  • Dev10 Profile Picture
    Dev10 5 on at

    Hi,

    Thank you for answering, unfortunately we tried re-sharing the view but the user still can't access the view. I even tried recreating the view and shared it to the affected user, but to no avail.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    Just go to below following step you will get the answer

    1. Privilege check

    Create

    Read

    Write

    Delete

    Append

    Append To

    Assign

    Share

    2. Access check

    Ownership

    Role access

    Shared access

    Hierarchy access

    3. Ownership

    4.Role access

    5.Shared access

    6.Hierarchy access

    Make sure your going with all details. definitely you will get your answer  

    docs.microsoft.com/.../how-record-access-determined

    juniorcrmblog.blogspot.com/

    www.youtube.com/.../videos

  • Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at

    Does this user have same BU just like you or he/she is from Different BU ?

  • wpeng Profile Picture
    wpeng 15 on at

    Hi @dev10,

    I got the same issue in our on-premise version 8.2.28.11. Not sure whether you have resolved the issue on your end? Appreciate if you can provide some idea if it is already resolved.

    The error is the same:

    SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: daa271a2-e79b-e611-80ef-02e796d370a4, OwnerId: 1722ff50-8f47-e111-8e1a-02bfac136014, OwnerIdType: 8 and CallingUser: b097e529-2033-e411-aecb-001999b4e78e, CallerBusinessId: 654ce481-1601-e111-b078-00262d08b36a. ObjectTypeCode: 4230, ObjectBusinessUnitId: 654ce481-1601-e111-b078-00262d08b36a, AccessRights: ReadAccess. Computed rightsToCheck=ReadAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.

    from my understanding ObjectTypeCode: 4230 is UserQuery entity which it is saved view. This means user can't access a saved view created by another user. My case is the two users are in the same business unit and with the same permission, i.e. security role, teams, queue.

    User definitely have read access for that entity and the saved view only filter on few filter within entity only and there is no related entity in the view.

    The strange thing is user can see the view but can't click on it otherwise it will throw "Acess id Denied" error message. 

    Even I give the user system admin role the issue persist.

    I didn't have any support from MS and stuck here.

    Appreciate anyone can give some direction.

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