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Customer experience | Sales, Customer Insights,...
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Campaign ID Dropped in URL

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Posted on by 5

Hi Everyone.

We have setup our campaigns in Dynamics and the URL looks something like - https://www.abcd.com/?cid=45AD63F3-123D-EC22-9C26-000D4A8DEBAF&utm_source=google&utm_medium=cpc&utm_campaign=ad_brand&utm_content=ad

 

However, once we click on any of the other navigation links on our website we end up at a link that looks like - https://www.abcd.com/?utm_source=google&utm_medium=cpc&utm_campaign=ad_brand&utm_content=ad

 

So although the UTMs carry through the website, the CID, i.e., Campaign ID is dropped. Not sure whether these changes would have to be made on Google Campaign end or some updates will have to be made on the Dynamics setup for our site?

 

Has anyone else experienced this? Please reply if you could advice.

Thank you in advance,

Katherine 

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Campaign ID Dropped in URL

    Hi Katherine,

    Please try to enable "Change tracking" on the UTM Generator entity.

    It should show up in ~1 hour on the list.

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