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Application licenses for Customer Insights

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Posted on by evalindag

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Hi everybody

We have 1 application license for Customer Insights which was installed on a production environment. I installed it to a sandbox environment and got this error (/You have installed applications more times than your entitlements allows. Please purchase additional capacity by buying more base licenses or uninstall applications to come into compliance/). However, I can do everything I want to do in the sandbox environment and have not yet ran into any problems regarding the error.

Is this something that will be a problem later or should I just continue?

Best regards

Eva

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Dengliang Li Microsoft Employee on at

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Application licenses for Customer Insights

Hi,

Based on your image, you should only be able to install the Customer Insights-Journey app in one environment.

However, what you are experiencing seems to be a bug, and you can continue to test it in a sandbox environment.

Because a sandbox environment is any non-production environment of Microsoft Dataverse. Isolated from production, a sandbox environment is the place to safely develop and test application changes with low risk.

Best Regards,
Dengliang Li

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