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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Application licenses f...
Customer experience | Sales, Customer Insights,...
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Application licenses for Customer Insights

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Posted on by evalindag 2
Hi everybody 
 
We have 1 application license for Customer Insights which was installed on a production environment. I installed it to a sandbox environment and got this error (/You have installed applications more times than your entitlements allows. Please purchase additional capacity by buying more base licenses or uninstall applications to come into compliance/). However, I can do everything I want to do in the sandbox environment and have not yet ran into any problems regarding the error.
Is this something that will be a problem later or should I just continue? 
 
 
Best regards
Eva
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  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Application licenses for Customer Insights
    Hi,
     
    Based on your image, you should only be able to install the Customer Insights-Journey app in one environment.
    However, what you are experiencing seems to be a bug, and you can continue to test it in a sandbox environment.
    Because a sandbox environment is any non-production environment of Microsoft Dataverse. Isolated from production, a sandbox environment is the place to safely develop and test application changes with low risk.
     
    Best Regards,
    Dengliang Li
     

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