News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Application licenses f...

Customer experience | Sales, Customer Insights,...

Answered

Application licenses for Customer Insights

(1) Share

Report

Report

Posted on by evalindag

2

Hi everybody

We have 1 application license for Customer Insights which was installed on a production environment. I installed it to a sandbox environment and got this error (/You have installed applications more times than your entitlements allows. Please purchase additional capacity by buying more base licenses or uninstall applications to come into compliance/). However, I can do everything I want to do in the sandbox environment and have not yet ran into any problems regarding the error.

Is this something that will be a problem later or should I just continue?

Best regards

Eva

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Application licenses for Customer Insights

Hi,

Based on your image, you should only be able to install the Customer Insights-Journey app in one environment.

However, what you are experiencing seems to be a bug, and you can continue to test it in a sandbox environment.

Because a sandbox environment is any non-production environment of Microsoft Dataverse. Isolated from production, a sandbox environment is the place to safely develop and test application changes with low risk.

Best Regards,
Dengliang Li

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

Holly Huffman 103

#2

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans