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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Application licenses f...
Customer experience | Sales, Customer Insights,...
Answered

Application licenses for Customer Insights

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Posted on by evalindag 2
Hi everybody 
 
We have 1 application license for Customer Insights which was installed on a production environment. I installed it to a sandbox environment and got this error (/You have installed applications more times than your entitlements allows. Please purchase additional capacity by buying more base licenses or uninstall applications to come into compliance/). However, I can do everything I want to do in the sandbox environment and have not yet ran into any problems regarding the error.
Is this something that will be a problem later or should I just continue? 
 
 
Best regards
Eva
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  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Based on your image, you should only be able to install the Customer Insights-Journey app in one environment.
    However, what you are experiencing seems to be a bug, and you can continue to test it in a sandbox environment.
    Because a sandbox environment is any non-production environment of Microsoft Dataverse. Isolated from production, a sandbox environment is the place to safely develop and test application changes with low risk.
     
    Best Regards,
    Dengliang Li
     

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