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Hi,
I hope some one can help, when i go to customer payment journal in sales ledger to post a payment the new button at the top left is greyed out so i cannot click it to create a new payment journal. Can some one please help to fix this?
Thanks
Can you check if you have correct security role assigned to your user? Screenshot etc. would help.
Can you also check if you have correct security role assigned to your user? If you have access, elevate your permissions to admin and see if the button is still greyed out. This seems more security related than anything else.
can you please tell where to go to check security roles assigned to me?
You should go to System Administration > Users > filter by your user and check what roles are assigned to you .
thanks, but i don't see this option
That means you have limited access to certain things. You should contact system administrator and request additional access if you need to do certain things like you mentioned creating customer payment journals.
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