Dynamics 365 app for Outlook The Follow and Set functions are currently disabled

(0) Share

Report

Posted on by Cat_Car

182

Hello, did anyone ever had the problem with the Dynamics 365 app for Outlook for which it said The Follow and Set functions are currently disabled althought everything has been set correctly?

His mailbox shows the server side synchronisation and I've tested and enable the mailbox at least 3 times.

the app has been added for the user

I have the same question (0)

All responses (4)

Answers (1)

Verified answer

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Cat_Car,

"Follow" and "Set functions"?

Perhaps you mean "Track" and "Set Regarding"?

If so, you can refer to the following documentation:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/experience-without-server-side-synchronization

More reference:

https://community.dynamics.com/blogs/post/?postid=cc0972fd-1207-49ba-bb30-079b73262299

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No
JeroenS 50 on at

Like (0)

Report
Copy link

Link copied!

Can you share if the user does see the app in outlook?

Other pre-requisites are met? like the version of Outlook is compatible?

I have seen it in a few cases where I just needed to push the app one more time and let the user restart Outlook again after that and it was sorted

Was this reply helpful? Yes No
Cat_Car 182 on at

Like (0)

Report
Copy link

Link copied!

Hello, I tried approving this answer as verified for 2 days now with no results....the page does not load.

The first link actually helped to resolve the problem.

Thank you

Leah Ju on 24 Mar 2024 at 22:48:11

Like(0)

Report

Dynamics 365 app for Outlook The Follow and Set functions are currently disabled

Hi Cat_Car,

"Follow" and "Set functions"?

Perhaps you mean "Track" and "Set Regarding"?

If so, you can refer to the following documentation:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/experience-without-server-side-synchronization

More reference:

https://community.dynamics.com/blogs/post/?postid=cc0972fd-1207-49ba-bb30-079b73262299

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No
Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Cat_Car,

Thank you for your reply, I'm glad my response was helpful!

Was this reply helpful? Yes No