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Hi ,
Since 2 or 3 days our emails are displayed like this in our CRM, is it an instability on Microsoft side?
Thank you for your feedback,
Regards,
Laurane
Hi Lau,
Can you tell me what seems strange? which is same with my email in the crm.
By default, the email in the timeline show following parts:
Leah Ju
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Hi Leah,
Usually the preview is cleaner, the message is not stacked, there is fewer in term of content but the preview is more "ventilated"
Our CRM is located in Canada so maybe it's an issue related to region?
It is really strange, maybe you can try to user another browser to test again.
Not only you, there are others who have encountered the same problem.
(+) Strange email displayed - Dynamics 365 Customer Service Forum Community Forum
I tried on edge and chrome and it's still the same. Have you seen other case mentionning this issue? would you mind sharing the reference?
Thank you,
Laur
Hello All,
We have seen many issues with this from Canadian orgs starting early this week. I reported this issue to our DEV team and they will have a fix rolling in this weekend 4/17/2021. This should be resolved by Monday 4/19/2021.
Thanks,
Tyson
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