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Suggested answer

Strange email displayed

Posted on by 15

Hi , 

Since 2 or 3 days our emails are displayed like this in our CRM, is it an instability on Microsoft side?

Thank you for your feedback, 

Regards, 

Laurane

pastedimage1618302977195v1.png

  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at
    RE: Strange email displayed

    Hello All,

    We have seen many issues with this from Canadian orgs starting early this week. I reported this issue to our DEV team and they will have a fix rolling in this weekend 4/17/2021. This should be resolved by Monday 4/19/2021.

    Thanks,

    Tyson

  • Laurane C Profile Picture
    Laurane C 15 on at
    RE: Strange email displayed

    Hi Leah,

    I tried on edge and chrome and it's still the same. Have you seen other case mentionning this issue? would you mind sharing the reference?

    Thank you,

    Regards,

    Laur

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Strange email displayed

    Hi Lau,

    It is really strange, maybe you can try to user another browser to test again.

    Not only you, there are others who have encountered the same problem.

    (+) Strange email displayed - Dynamics 365 Customer Service Forum Community Forum

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Laurane C Profile Picture
    Laurane C 15 on at
    RE: Strange email displayed

    Hi Leah,

    Usually the preview is cleaner, the message is not stacked, there is fewer in term of content but the preview is more "ventilated"

    Our CRM is located in Canada so maybe it's an issue related to region?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Strange email displayed

    Hi Lau,

    Can you tell me what seems strange? which is same with my email in the crm.

    By default, the email in the timeline show following parts:

    pastedimage1618381645226v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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