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Timeline records could not be loaded 0x80041103

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Posted on by Venjirai

Since yesterday without really changing anything in our CRM system we get the following error in all entities timeline except for a single custom entity:

"Records could not be loaded because of an unexpected error. Click here to retry"

When opening the developer tools we can see the network request failing with following error:

{
  "error": {
    "code": "0x80041103",
    "message": "'msdyn_ocliveworkitem' entity doesn't contain attribute with Name = 'msdyn_isoutbound' and NameMapping = 'Logical'. MetadataCacheDetails: ProviderType=Dynamic, StandardCache=True, IsLoadedInStagedContext = False, Timestamp=39889741, MinActiveRowVersion=39889741, MetadataInstanceId=22968013, LastUpdated=2022-03-26 05:07:06.113",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionSourceKey": "Plugin/Microsoft.Crm.Common.ObjectModel.ActivityPointerService",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepKey": "7cd0bdd9-44a6-4d3f-b783-76a3ad717a52",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiDepthKey": "1",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiActivityIdKey": "7ffd7fa0-6e82-4602-8e69-c80578988d7b",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiPluginSolutionNameKey": "System",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepSolutionNameKey": "System",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionCategory": "ClientError",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionMessageName": "QueryBuilderNoAttribute",
    "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionHttpStatusCode": "400",
    "@Microsoft.PowerApps.CDS.HelpLink": "http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException:80041103&client=platform",
    "@Microsoft.PowerApps.CDS.InnerError.Message": "'msdyn_ocliveworkitem' entity doesn't contain attribute with Name = 'msdyn_isoutbound' and NameMapping = 'Logical'. MetadataCacheDetails: ProviderType=Dynamic, StandardCache=True, IsLoadedInStagedContext = False, Timestamp=39889741, MinActiveRowVersion=39889741, MetadataInstanceId=22968013, LastUpdated=2022-03-26 05:07:06.113"
  }
}

Does anyone know how to fix this?

Thanks!

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Bipin D365 28,985 Moderator on at

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Hi,

You should lodge Microsoft support ticket.

Meanwhile, have you tried disabling below plugin steps ?

Plugin/Microsoft.Crm.Common.ObjectModel.ActivityPointerService

Also, try removing Timeline from the form then add it again to see if it fix the issue.

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

Follow my Blog: xrmdynamicscrm.wordpress.com/

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Venjirai 13 on at

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Hello,

I already submitted a request but the microsoft support is slow in responding and always wants to schedule a teams meeting.

How to you disable this plugin?

I tried searching for it in "Sdk Message Processing Steps" but there is nothing there regarding ActivityPointerService.

Regards

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Manoj Mane 1,020 on at

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HI Venjirai,

To disable the plugin step , You can search the step by entity name.

Please refer the below screenshot for the same:-

Thanks,
Manoj.

Please mark this as VERIFIED if it helps.

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Venjirai 13 on at

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I can't seem to find this view anywhere, how do you get there?

The solution editor for Processing Steps looks like this for me:

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Venjirai 13 on at

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Alright, I used the Plugin Registration Tool but there is no ActivityPointerService to be found there

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Venjirai 13 on at

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The error says it cannot find msdyn_isoutbound in the Conversation Entity (Omnichannel)

That is correct as I cannot find this field in the entity but also can't add the field myself as the Omnichannel Solution is a managed solution.

Anyone else any ideas? Microsoft Support is very slow to respond

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Venjirai 13 on at

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I found a fix to my problem.

For every entity form in the timeline view I had to uncheck "Conversation" which tried to access the entity with the missing field.

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Bipin D365 28,985 Moderator on at

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Thanks for sharing!

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