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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issue with the synchro...
Customer experience | Sales, Customer Insights,...
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Issue with the synchro Outlook CRM

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Posted on by ljam 50

Hello, 

we are facing an issue the emails are tracked betwen CRM and outlook even if the account setting if configurad to Track = No email messages ??

Could you please explain this behavior is there an explanation for that ?

pastedimage1634069540086v1.png

  • Suggested answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar on at
    RE: Issue with the synchro Outlook CRM

    Hi,

    You can follow this article for it - github.com/.../readme.md

    Regards,

    Venkatesh N

  • LAMYAE Profile Picture
    LAMYAE 30 on at
    RE: Issue with the synchro Outlook CRM

    Thank you for your reply 

    Any idea how to install OrgDBSettingsTool for a Dynamics crm 365 V9.2 online version ??

  • Suggested answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar on at
    RE: Issue with the synchro Outlook CRM

    Hi,

    We can check the scenario of the tracking in the below link -

    FAQs about email tracking (Dynamics 365 apps) | Microsoft Docs

    Hope this helps!

    Regards,

    Venkatesh N

  • ljam Profile Picture
    ljam 50 on at
    RE: Issue with the synchro Outlook CRM

    thank you Venkatesh for the response

    Just to be sur in my case I have a user who has the following setting and still synchronized :

    pastedimage1634115424138v1.png pastedimage1634115479053v2.png

    According to the link you shared to not tracking any message at all we should follow this configuration 

    pastedimage1634115539953v3.png

    that mean if the user setting is to No email message Dynamics crm don't  considerate it if the whole config not exact ( system+ user) 

  • Suggested answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar on at
    RE: Issue with the synchro Outlook CRM

    Hi,

    We have details of the System Settings and Personal Options for Email tracking -

    Dynamics 365 Customer Engagement – How to choose System Settings and Personal Options for automatic Email tracking - Microsoft Dynamics CRM Community

    Regards,

    Venkatesh N

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