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Customer experience | Sales, Customer Insights,...

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CustomerVoice Project Ownership

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Posted on by PC-24091216-0

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Hi,

A client of mine has a bunch of projects where no one can seem to access the survey in Customer Voice. I've identified the ownership varies from individuals to the team structure - but, I've also noticed that most of the named Teams don't turn up in Azure / M365.

So, I exposed the Project / Survey table into an app and then tried to manually assign the record - which technically it did, but didn't resolve the problem.

I feel like I'm missing something on the ownership model - beyond simply being the initial owner and then sharing which turns the owner into a dynamically generated team.

Anyone point me in the right direction here please?

Peter.

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