Sales Order has been invoiced but still has invoice remainder?

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Hi all, so I have encounter some issue where the sales order with order line 175.74kg and it

has been invoiced but somehow it still has outstanding packing slip 175.74kg which hasn't been invoiced. How is that happened? Is it possible the user entered 3 way matching incorrectly during invoice? which part should we check on that or is it cause by other things?

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and if so can we update the remain financial to zero?

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Ludwig Reinhard Microsoft Employee on at

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Hi,

Do you allow users making changes to sales orders that have already been invoiced?

You mentioned that an invoice has already been created. Can you check what the invoice journal and the respective line tabs show?

Best regards,

Ludwig

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Community Member on at

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no, the invoice and packing slip are using standard AX, I've checked it and the invoice is refer to the correct sales line....wonder if there's other way that can caused this issues?

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Ludwig Reinhard Microsoft Employee on at

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Hi Ahau,

What does the line quantity button in the General Tab of the PO form show you? Does it give you some additional insights?

Ludwig

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Community Member on at

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Hi Ludwig,

Somehow there's invoice remainder amount = 175.74 while it has been delivered and invoiced with the same sales quantity

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Guy Terry 28,924 Moderator on at

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Hi Ahau

Check that the inventory transactions for the Sales order line agree with the 'Line quantity' form.

If there is only one packing slip for the order, perhaps the order was invoiced before the packing slip was posted. If you did not really deliver 350kg to the customer, you could cancel the packing slip journal, and then use Deliver remainder -> Cancel quantity to close the order.

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