Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Unanswered

Dynamic Segment based on Response to one Customer Voice Question

(0) ShareShare
ReportReport
Posted on by 5

Howdy,

I'm trying to setup a Customer Journey which will

1. Send an email to a segment of our contacts, featuring a link to a customer voice survey

2. the first question in said survey is "would you be interested in xyz?" Yes or No

3. I then want to create a different segment which will only include contacts who have said Yes in question 1 of the survey.

4. would be to send a follow up email to them only... but im stuck on 3

I managed to get my filtering to select the Survey and even the right Question in that survey, but for the life of me i can't select the Answer: Yes 
When i select Survey Question Response as below, there is no suggestion/results if i try typing the yes or no which are on my survey.

pastedimage1676044149962v2.png

Appreciate any tips and insights you may have.

Cheers

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans