Retail POS "payments have not been setup"

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On cashiers payment operation the POS Shows an error message "Cash payments have not been setup." (and also for all other Payment Methods).
The payment methods are correct defined for the store and distributed to the POS-channel-database and also the POS-register-offline-database (ax.RETAILSTORETENDERTYPETABLE). (The content is equal to AX 2012 R3 Demo-VM.)
How I can find a solution?

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sumit0417 2,890 on at

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The payments are not assigned to the payment button in the POS layout. Right click on the payment button --> Button properties --> Select payment operation.

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...it works! Thanks!

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Sumit, can you be specific where to locate the Payment button in POS? Do you mean Screen layout or POS layout?

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Nirvana115 4,921 on at

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Hi Iminds,

Yes in Screen layout choose ure POS Screen layout Id name and click designer.

Right click on the payment button --> Button properties --> Select payment operation.

Regards

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Community Member on at

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Thanks, Nirvana115

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Community Member on at

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I am facing following error on EPOS, while using 'Customer Account Payment'.

"Customer Payment Method has not been setup"

this issue is appearing on few customers, while rest of transactions with account payments are working fine.

We are using AX 2012 R3 CU10

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Community Member on at

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Hello

Confronting same issue on live environment still not able to understand kindly, email the way forward on [email address removed by moderator to protect the user against spam bots and other kinds of abuse].

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Javed Akhtar 45 on at

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Solution:

This is a code suggestion to do this in your environment:

--- using AX HQ database----

select * from dbo.RETAILCUSTTABLE where NONCHARGABLEACCOUNT=1

update dbo.RETAILCUSTTABLE set NONCHARGABLEACCOUNT=0 where NONCHARGABLEACCOUNT=1

--- Then Run customer job to replicate the data to store ---

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Did you find a solution? Recently experienced this on some customers only. For other customers working ok.

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Javed Akhtar 45 on at

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This is a code suggestion to do this in your environment:

--- using AX HQ database----

select * from dbo.RETAILCUSTTABLE where NONCHARGABLEACCOUNT=1

update dbo.RETAILCUSTTABLE set NONCHARGABLEACCOUNT=0 where NONCHARGABLEACCOUNT=1

--- Then Run customer job to replicate the data to store ---

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