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What settings should I Configure to see published Knowledge Articles in D365 Portal.

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Posted on by Jishnu Thapa

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Hi everyone,

I have successfully created and published Knowledge Articles but not able to see in the SELF-SERVICE Portal.
please help me with what settings should I configure to see published Knowledge Articles in D365 Portal.

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Community Member Microsoft Employee on at

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RE: What settings should I Configure to see published Knowledge Articles in D365 Portal.

Hi Jishnu,

Have you selected 'Portal Knowledge Article for Interactive experience' in Knowledge Article box?
Please check the link below. Item# 7 on 'Assign content access levels to knowledge articles' block

docs.microsoft.com/.../manage-knowledge-articles-content-levels
Fubar 2,752 on at

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RE: What settings should I Configure to see published Knowledge Articles in D365 Portal.

Could be a range of things, some common ones:

Language of the Article (needs to match the language of your portal)

Categories assigned to the Article (one of the Portal Pages requires a Category against the Article, but it should still show in search without one)

Web Role / Entity Permissions (users need permissions to read etc the articles, categories etc)

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