App for Outlook dashboard missing

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Posted on by Andreas N

When we opened Outlook and began using Dynamics App for Outlook on Monday the 2nd of November 2020, the "App for Outlook dashboard" is no longer showing. Now, the App for Outlook seems to be stuck at the "Niveau-1 dashboard" (although we can still use search and see opportunities list etc.). But when we select an email in Outlook, the dashboard in the App for Outlook is showing the wrong dasboard (Niveu-1 dashboard):

Also, we cannot find the "App for Outlook dashboard" when we go here:

Navigate to Settings > Customizations > Customize the system.
From the menu on the left, expand Components and then select Dashboards.
Select App for Outlook Dashboard

What to do?

Best regards,

Andreas N

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LuHao 40,892 on at

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Hi Andreas,

Yes, after testing, I also found this issue.

App for Outlook Dashboard of the current D365 seems to be removed, so we cannot access it in App for Outlook and Settings> Customizations> Customize the system.

I will raise a support ticket to check with the Microsoft team to see if this is by design or a bug.

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Andreas N 30 on at

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Hi Hao

Thank you for your quick response.

I will await your answer.

Best regards,

Andreas

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Andreas N 30 on at

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Hi Hao

Have you heard from Microsoft yet?

Best regards,

Andreas

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LuHao 40,892 on at

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Hi Andreas,

The Microsoft support team has not yet resolved this issue and I will remind them of it.

Also, I noticed that some other users have raised support tickets for this issue as well.

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Andreas N 30 on at

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Hi Hao

Thank you. Can you link me to the other user's posts?

Best regards,

Andreas

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Verified answer

LuHao 40,892 on at

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Hi Andreas,

This bug has been fixed and it will be deployed in 11.1, 10.4, 10.3 releases.

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Andreas N 30 on at

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Hi Hao

Thank you very much!

When will they be released? Can you link me where the update schedule/plan is shown?

Best regards,

Andreas

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Dani Rose 5 on at

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Hi, am also having this issue and wondering if there is a fix yet?

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Andreas N 30 on at

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Mine is working again since the beginning of week 47.

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mc6255699 20 on at

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We have 9.1 on premise, ours is also missing.

Does anyone know if this was fixed for on premise

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