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When a customer sends a followup email after a case has been resolved, we want to automatically reactivate the case.
I am creating a process to do this but do not know if there is an ACTION available to do this? Or does changing the Status to Open accomplish this?
Thanks!
Hi Partner
You can refer to this link https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/305091/reopen-or-reactivate-a-case-automatically-when-a-customer-reply-from-his-email-to-resolved-case-email-notification-from-the-agent which will be helpful hee
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