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Customer experience | Sales, Customer Insights,...

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Reactivate a Case in a process/workflow

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Posted on by DawnK

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When a customer sends a followup email after a case has been resolved, we want to automatically reactivate the case.

I am creating a process to do this but do not know if there is an ACTION available to do this? Or does changing the Status to Open accomplish this?

Thanks!

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AJ-22040756-0 on at

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RE: Reactivate a Case in a process/workflow

Hi Partner

You can refer to this link https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/305091/reopen-or-reactivate-a-case-automatically-when-a-customer-reply-from-his-email-to-resolved-case-email-notification-from-the-agent which will be helpful hee

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