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Why are emails sent from collection process automation blank?

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Posted on by Abigail Verano

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Some emails from collection process automation are blank. There is no subject or email body even if (1) there is an email template set up in collection process setup; (2) there are other emails sent from the same process automation and the same email that have the correct email subjects/body.

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Ludwig Reinhard Microsoft Employee on at

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Hello Abigail,

There are a number of ways how one can send out emails for collection letters.

Can you provide us some additional details what 'way' you use and share some details of the setup made?

Many thanks,

Ludwig

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Abigail Verano 117 on at

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Hi Ludwig,

Thank you for your reply.

I did the following configurations:

1. Defined the system email templates to be used for the collection process automation

2. Set up the collection process in Credit and Collections module > the process hierarchy, process details and the relevant business document email templates

3. Created a collection process automation

During testing, process automation was completed and I was able to receive the emails for this process automation, however, the results were as below:

Some had actual content based on template while others were just blank emails - no subject and no body, even though some share the same business document template.

I am not sure if I missed a set up but the other seem to work.

Thank you for your help.

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Abigail Verano 117 on at

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Hi Ludwig,

After revisiting this feature, I've figured out the cause. The language of the email template has bearing to the email the customer receives.

Customer language should match the email template language - or a separate email template should be set up per language that has been assigned to customers to ensure they receive the intended email format.

Thanks!

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