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Finance | Project Operations, Human Resources, ...
Answered

Open in EXCEL "The request timed out waiting for a response. "

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Posted on by 2

Hi Guys

Consistently getting this message when I try to open Fixed Assets in "Open in Excel" to update a field.

Can I alter the timeout parameter in my settings somewhere or does this need to be done at a server level

Thanks

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Simon,

    How many fixed assets do you have?

    If this is more than a couple of thousands, I would kind of expect this message because the Excel addin is not primarily made for managing mass data.

    Try using the data management instead.  

    Best regards,

    Ludwig

  • simonsmith101 Profile Picture
    2 on at

    Thanks Ludwig. Yes it is apx. 5000 lines. The problem is when we try to do same using DMF it gives some weird SQL Message so excel add-in appears to be the only option. You dont know if you can alter the timeout settings on the local machine?

    Cheers

    : Results. Cannot execute the required database operation.

    The SQL database has issued an error.

    Object Server Azure:

    [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]UPDATE is not allowed because the statement

    updates view "ASSETFIXEDASSETENTITY" which participates in a join and has an INSTEAD OF UPDATE

    trigger.

    UPDATE ASSETFIXEDASSETENTITY SET ACTIVITYCODE = T1.ACTIVITYCODE,ACTIVITYCODEDESCRIPTION = T1.ACTIVITYCODEDESCRIPTION,AGENT = T1.AGENT,ASSETCONDITIONDESCRIPTION = T1.ASSETCONDITIONDESCRIPTION,ASSETCONDITIONID = T1.ASSETCONDITIONID,ASSETLOCATIONID = T1.ASSETLOCATIONID,BARCODE = T1.BARCODE,COMMENTS = T1.COMMENTS,CONTACTPERSONNELNUMBER = T1.CONTACTPERSONNELNUMBER,DEPARTMENTOPERATINGUNITNUMBER = T1.DEPARTMENTOPERATINGUNITNUMBER,DEPARTMENTSEARCHNAME = T1.DEPARTMENTSEARCHNAME,DISPOSALRESTRICTIONS = T1.DISPOSALRESTRICTIONS,DOCUMENTLOCATION = T1.DOCUMENTLOCATION,FIXEDASSETGROUPID = T1.FIXEDASSETGROUPID,FIXEDASSETNUMBER = T1.FIXEDASSETNUMBER,GISREFERENCENUMBER = T1.GISREFERENCENUMBER,GUARANTEEDATE = T1.GUARANTEEDATE,INFORMATION1 = T1.INFORMATION1,INFORMATION2 = T1.INFORMATION2,INFORMATION3 = T1.INFORMATION3,INSURANCEDATE1 = T1.INSURANCEDATE1,INSURANCEDATE2 = T1.INSURANCEDATE2,INSURANCEVENDOR = T1.INSURANCEVENDOR,INSUREDATFAIRMARKETVALUE = T1.INSUREDATFAIRMARKETVALUE,INSUREDVALUE = T1.INSUREDVALUE,LASTMAINTENANCE = T1.LASTMAINTENANCE,LASTPERIODICVALUECOSTUPDATE = T1.LASTPERIODICVALUECOSTUPDATE,LEASENOTE = T1.LEASENOTE,LOCATIONID = T1.LOCATIONID,LOCATIONMEMO = T1.LOCATIONMEMO,MAINASSETID = T1.MAINASSETID,MAJORTYPEDESCRIPTION = T1.MAJORTYPEDESCRIPTION,MAJORTYPEID = T1.MAJORTYPEID,MAKE = T1.MAKE,MISSINGASSET = T1.MISSINGASSET,MODEL = T1.MODEL,MODELYEAR = T1.MODELYEAR,NAME = T1.NAME,NEXTMAINTENANCE = T1.NEXTMAINTENANCE,PARCELID = T1.PARCELID,PHYSICALINVENTORY = T1.PHYSICALINVENTORY,POLICYAMOUNT = T1.POLICYAMOUNT,POLICYEXPIRATIONDATE = T1.POLICYEXPIRATIONDATE,POLICYNUMBER = T1.POLICYNUMBER,PROPERTYGROUPDESCRIPTION = T1.PROPERTYGROUPDESCRIPTION,PROPERTYGROUPID = T1.PROPERTYGROUPID,PROPERTYTYPE = T1.PROPERTYTYPE,QUANTITY = T1.QUANTITY,REFERENCE = T1.REFERENCE,REPLACEMENTCOST = T1.REPLACEMENTCOST,RESPONSIBLEPERSONNELNUMBER = T1.RESPONSIBLEPERSONNELNUMBER,ROOMNUMBER = T1.ROOMNUMBER,SEARCHNAME = T1.SEARCHNAME,SERIALNUMBER = T1.SERIALNUMBER,SORTFIELD1DESCRIPTION = T1.SORTFIELD1DESCRIPTION,SORTFIELD1ID = T1.SORTFIELD1ID,SORTFIELD1SORTING = T1.SORTFIELD1SORTING,SORTFIELD2DESCRIPTION = T1.SORTFIELD2DESCRIPTION,SORTFIELD2ID = T1.SORTFIELD2ID,SORTFIELD2SORTING = T1.SORTFIELD2SORTING,SORTFIELD3DESCRIPTION = T1.SORTFIELD3DESCRIPTION,SORTFIELD3ID = T1.SORTFIELD3ID,SORTFIELD3SORTING = T1.SORTFIELD3SORTING,TECHNICALINFORMATION1 = T1.TECHNICALINFORMATION1,TECHNICALINFORMATION2 = T1.TECHNICALINFORMATION2,TECHNICALINFORMATION3 = T1.TECHNICALINFORMATION3,TITLEHOLDER = T1.TITLEHOLDER,TYPE = T1.TYPE,UNITCOST = T1.UNITCOST,UNITOFMEASURE = T1.UNITOFMEASURE  FROM ASSETFIXEDASSETSTAGING T1 CROSS JOIN ASSETFIXEDASSETENTITY T2 WHERE ((T1.PARTITION=5637144576) AND (((T1.DEFINITIONGROUP=N'fixed asset import') AND (T1.EXECUTIONID=N'fixed asset import-2020-06-08T03:02:51-4995F1C32D3B4FD58C2DED4A5CA5DF6B')) AND  NOT ((T1.TRANSFERSTATUS=2)))) AND (((((((((((((((((((((((((((((((T2.PARTITION=5637144576) AND (T2.DATAAREAID=N'spco')) AND ((T2.PARTITION#2=5637144576) OR (T2.PARTITION#2 IS NULL))) AND ((T2.DATAAREAID#2=N'spco') OR (T2.DATAAREAID#2 IS NULL))) AND ((T2.PARTITION#3=5637144576) OR (T2.PARTITION#3 IS NULL))) AND ((T2.DATAAREAID#3=N'spco') OR (T2.DATAAREAID#3 IS NULL))) AND ((T2.PARTITION#4=5637144576) OR (T2.PARTITION#4 IS NULL))) AND ((T2.PARTITION#5=5637144576) OR (T2.PARTITION#5 IS NULL))) AND ((T2.PARTITION#6=5637144576) OR (T2.PARTITION#6 IS NULL))) AND ((T2.DATAAREAID#6=N'spco') OR (T2.DATAAREAID#6 IS NULL))) AND ((T2.PARTITION#7=5637144576) OR (T2.PARTITION#7 IS NULL))) AND ((T2.DATAAREAID#7=N'spco') OR (T2.DATAAREAID#7 IS NULL))) AND ((T2.PARTITION#8=5637144576) OR (T2.PARTITION#8 IS NULL))) AND ((T2.DATAAREAID#8=N'spco') OR (T2.DATAAREAID#8 IS NULL))) AND ((T2.PARTITION#9=5637144576) OR (T2.PARTITION#9 IS NULL))) AND ((T2.DATAAREAID#9=N'spco') OR (T2.DATAAREAID#9 IS NULL))) AND ((T2.PARTITION#10=5637144576) OR (T2.PARTITION#10 IS NULL))) AND ((T2.DATAAREAID#10=N'spco') OR (T2.DATAAREAID#10 IS NULL))) AND ((T2.PARTITION#11=5637144576) OR (T2.PARTITION#11 IS NULL))) AND ((T2.DATAAREAID#11=N'spco') OR (T2.DATAAREAID#11 IS NULL))) AND ((T2.PARTITION#12=5637144576) OR (T2.PARTITION#12 IS NULL))) AND ((T2.PARTITION#13=5637144576) OR (T2.PARTITION#13 IS NULL))) AND ((T2.DATAAREAID#13=N'spco') OR (T2.DATAAREAID#13 IS NULL))) AND ((T2.PARTITION#14=5637144576) OR (T2.PARTITION#14 IS NULL))) AND ((T2.PARTITION#15=5637144576) OR (T2.PARTITION#15 IS NULL))) AND ((T2.DATAAREAID#15=N'spco') OR (T2.DATAAREAID#15 IS NULL))) AND ((T2.PARTITION#16=5637144576) OR (T2.PARTITION#16 IS NULL))) AND ((T2.DATAAREAID#16=N'spco') OR (T2.DATAAREAID#16 IS NULL))) AND ((T2.PARTITION#17=5637144576) OR (T2.PARTITION#17 IS NULL))) AND ((T2.DATAAREAID#17=N'spco') OR (T2.DATAAREAID#17 IS NULL))) AND (T1.FIXEDASSETNUMBER=T2.FIXEDASSETNUMBER))

    session 1032 (simon.smith)

    '5303' 'Fixed assets' record(s) inserted in staging

  • Verified answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Good morning Simon,

    In the system parameters one can specify a time for session idle timeout in minutes. Not sure if this would help but you can try.

    Rather than trying that, I would recommend that you talk either to a technical dev. guy or try to contact the MS support because the DMF should work.

    If you are on an older D365FO version, please check the available hotfixes on LCS first to ensure that what you experience is not caused by a known bug.

    Best regards,

    Ludwig

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