Customer experience | Sales, Customer Insights,...

Email Builder is adding breaks to text blocks in the html - causing issues with layouts

(7) Share

Report

Posted on by Carrie Garner

I'm experiencing an issue where text blocks are being edited on save and extra " " breaks are being added at the end of every text line. I have to manually go into the HTML to delete them. How do I stop this from happening? It's messing with our email building and editing.

I have the same question (0)

All responses (9)

Answers (0)

sljones76 45 on at

Like (2)

Report

The same is happening to me.

Was this reply helpful? Yes No
MoritzFromBerlin 5 on at

Like (2)

Report

We have the same issue. If I use the tex block clone funtction it has not issue with tags.

Was this reply helpful? Yes No
Steve Zhao2 on at

Like (0)

Report

Hi Carrie Garner,

This should be a bug. It's recommended to raise a ticket to contact Microsoft:

Power Platform admin center (microsoft.com)

Was this reply helpful? Yes No
Helene B. 86 on at

Like (1)

Report

Yes we have the same issue since last week.

Was this reply helpful? Yes No
Suggested answer

Helene B. 86 on at

Like (0)

Report

After a bit more of testing i found this work around until it's fixed:

The system adds extra breaking lines before the end of a paragraph but weirdly enough not in other circumstances: like if you remove the altogether or simply add the breaking line in another paragraph.

How your HTML should look like at the end of a paragraph if you want to have a breaking line?

Option 1: Remove the from your text, if there is enough styling in the div not to need the styling (example 3 in the image)

Option 2: Break the line after the end of the paragraph (example one in the image) and check in the html if it is in or out of your paragraph. If inside paragraph then add before it to get the breaking line(s) in their own paragraph

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

We are having the same issue. I believe it started the week of October 24. Frustrating!

Was this reply helpful? Yes No
cdech 5 on at

Like (0)

Report

Same issue here

Was this reply helpful? Yes No
smthomas1987 10 on at

Like (0)

Report

Same issue. Very frustrating

Was this reply helpful? Yes No
Arnaud De Jonghe 135 on at

Like (1)

Report

Same for us. We already contacted MS several times for this issue.

Was this reply helpful? Yes No