Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Email Builder is adding breaks to text blocks in the html - causing issues with layouts

(7) ShareShare
ReportReport
Posted on by 60

I'm experiencing an issue where text blocks are being edited on save and extra "<br>" breaks are being added at the end of every text line. I have to manually go into the HTML to delete them. How do I stop this from happening? It's messing with our email building and editing.

  • Arnaud De Jonghe Profile Picture
    Arnaud De Jonghe 135 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    Same for us. We already contacted MS several times for this issue.

  • smthomas1987 Profile Picture
    smthomas1987 10 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    Same issue. Very frustrating

  • cdech Profile Picture
    cdech 5 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    Same issue here

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    We are having the same issue. I believe it started the week of October 24. Frustrating!

  • Suggested answer
    Helene B. Profile Picture
    Helene B. 84 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    After a bit more of testing i found this work around until it's fixed:

    The system adds extra <br> breaking lines before the end of a paragraph </p> but weirdly enough not in other circumstances: like if you remove the <p></p> altogether or simply add the breaking line in another paragraph.

    pastedimage1666702074429v1.png

    How your HTML should look like at the end of a paragraph if you want to have a breaking line?

    Option 1: Remove the <p></p> from your text, if there is enough styling in the div not to need the <p> styling (example 3 in the image)

    Option 2: Break the line after the end of the paragraph (example one in the image) and check in the html if it is in or out of your <p> paragraph. If inside paragraph then add </p><p> before it to get the breaking line(s) in their own paragraph

  • Helene B. Profile Picture
    Helene B. 84 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    Yes we have the same issue since last week.

  • Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    Hi Carrie Garner,

    This should be a bug. It's recommended to raise a ticket to contact Microsoft:

    Power Platform admin center (microsoft.com)

  • RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    We have the same issue. If I use the tex block clone funtction it has not issue with <br> tags.

  • sljones76 Profile Picture
    sljones76 45 on at
    RE: Email Builder is adding breaks to text blocks in the html - causing issues with layouts

    The same is happening to me.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,817 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans