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Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Builder is adding breaks to text blocks in the html - causing issues with layouts

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Posted on by 60

I'm experiencing an issue where text blocks are being edited on save and extra "<br>" breaks are being added at the end of every text line. I have to manually go into the HTML to delete them. How do I stop this from happening? It's messing with our email building and editing.

  • sljones76 Profile Picture
    45 on at

    The same is happening to me.

  • MoritzFromBerlin Profile Picture
    5 on at

    We have the same issue. If I use the tex block clone funtction it has not issue with <br> tags.

  • Steve Zhao2 Profile Picture
    Microsoft Employee on at

    Hi Carrie Garner,

    This should be a bug. It's recommended to raise a ticket to contact Microsoft:

    Power Platform admin center (microsoft.com)

  • Helene B. Profile Picture
    92 on at

    Yes we have the same issue since last week.

  • Suggested answer
    Helene B. Profile Picture
    92 on at

    After a bit more of testing i found this work around until it's fixed:

    The system adds extra <br> breaking lines before the end of a paragraph </p> but weirdly enough not in other circumstances: like if you remove the <p></p> altogether or simply add the breaking line in another paragraph.

    pastedimage1666702074429v1.png

    How your HTML should look like at the end of a paragraph if you want to have a breaking line?

    Option 1: Remove the <p></p> from your text, if there is enough styling in the div not to need the <p> styling (example 3 in the image)

    Option 2: Break the line after the end of the paragraph (example one in the image) and check in the html if it is in or out of your <p> paragraph. If inside paragraph then add </p><p> before it to get the breaking line(s) in their own paragraph

  • Community Member Profile Picture
    on at

    We are having the same issue. I believe it started the week of October 24. Frustrating!

  • cdech Profile Picture
    5 on at

    Same issue here

  • smthomas1987 Profile Picture
    10 on at

    Same issue. Very frustrating

  • Arnaud De Jonghe Profile Picture
    135 on at

    Same for us. We already contacted MS several times for this issue.

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