Announcements
Is there any default functionality to track the case information like who was opened the case previously and how many times case is opened with date and time?
Or, we have to do that .
Hi,
You may need to create Case Audit which could be useful to you.
Please take a look at the following article: community.dynamics.com/.../tracking-the-movements-of-a-case
Hope it makes sense.
BR,
Judy
Hi Shakti,
Maybe some of these apps can help you:
https://www.crmsoftwareblog.com/2012/09/tracking-user-activity-in-microsoft-dynamics-crm/
https://appsource.microsoft.com/es-es/product/dynamics-365/microsoft_labs.actionableaudit?tab=Overview
https://appsource.microsoft.com/es-es/product/dynamics-365/microsoft_labs.changetracking?tab=Overview
Regards,
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to a top community star!
In our never-ending quest to help the Dynamics 365 Community members get answers faster …
Welcome to the next edition of the Community Platform Update. This is a status …
Stay up to date on forum activity by subscribing.
