Hello,
In Crm terminology, appointments are to schedule meetings with a customer including physical and calls.
Phone calls are to track phone calls made or recieved from the customer.
Why would we need a separate phone call entity if we can track the calls in appointments entity? Please explain what are the advantages of using phone call entity other than having separate place to store phone calls. Disadvantage I see is, phone calls are synced to tasks section in Associate outlook and those don't show up in the meeting section and they miss the meetings some time.
Can someone explain the real difference between appointment and phone calls and how to use them efficiently please?
