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Customer Insights segment Issue with real-time journey

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Hi,

we generated segments in customer insights and exported them to dynamics marketing.

However during the real-time journey creation we ran into following issue:

pastedimage1653407111483v1.png

Any idea what causes this issue?

  • JimsonC Profile Picture
    JimsonC on at
    RE: Customer Insights segment Issue with real-time journey

    Newmayer2384  In addition to what TimoDutch  has mentioned, please also check if you are using the integration between Customer Insights and Real-time Marketing. Exporting the CI segment to marketing is not required with the integration. Read more about it here: docs.microsoft.com/.../marketing-get-started

  • Suggested answer
    TimoDutch Profile Picture
    TimoDutch 30 on at
    RE: Customer Insights segment Issue with real-time journey

    I can't really see there I miss some context, but my suggestion would be that you have used a segment to create the journey based on the Customer Insights Customer Profile and in your email you use dynamic content based from Dynamics 265 CE. Or the other way around... You have to use your Customer Profile in your email as well, or at least the same source as your segment in your Journey.  

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