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218Hello all -
I have a client that is experiencing errors when posting AP invoice journals. What's really odd is that after waiting and coming back to the transaction after an hour or so they are able to post successfully. They don't have this issue occur on all journals, just random journals across all eight legal entities. Each entity has it's own account structure. See screen shot below for the error message. Main account 20110 is the AP Trade balance sheet account. It was activate at the time the entry was created. Account 70605 was also active at the time of posting. This entry posted successfully after coming back to it after the client stepped away from her desk for an hour. She indicated that this occurrence has happened several times recently in other legal entities. Again all entries post without errors after waiting for a period of time to re-post.
Has anyone else experienced this issue? Could it be there is a batch job running in the background that's taking a while to run through all of the structure validations.
Note: the client has up to 4,500 lines on their account structures for each legal entity. I would have advised they consolidate most of the lines but was not part of the original implementation. I've only recently been brought on board to troubleshoot bugs as part of after go live support.
Thanks in advance for any advice you can offer.
Edited to include the most recent error message while attempting to post a transaction. Again, after waiting 30 minutes or so the transaction does post successfully. The client swears that they were not editing the accounts structures at the time this transaction was attempted to be posted the first time.
Also, why the reference to 'Error account does not exist'?
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