web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Prevent Work Oder Service line order field duplicate number

(0) ShareShare
ReportReport
Posted on by 356

I have customization that creates work order service lines when time entry is created. When I mark booking to complete, time entry gets created which then creates the work order service lines. I notice line order having duplicate number associated with it. Is there a way to force line order having unique values? I tried to update line order number through plugin code and/or power automate flow but that didnt help.

Please let me know if anyone faced this issue and the resolution.

Thank you,

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Devi Gana,

    You can handle the situation by creating keys in the Work Order Service table.

    pastedimage1676005260060v1.png

    For more details: 

    1. https://learn.microsoft.com/en-us/power-apps/developer/data-platform/define-alternate-keys-entity
    2. learn.microsoft.com/.../define-alternate-keys-reference-records
  • Dhasara Devi G N Profile Picture
    356 on at

    Thank you Abdul Wahab for your response. I do not want to create an alternate key as the current integration from CE to FSC through logic apps uses line order from Work Order Service and it fails integrating data as there are duplicate line order numbers. We are in a situation where we do not want to change the integration code but prevent line order number getting duplicate number assigned.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 75 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans