120
I have integrated a marketing form (hosted form) into an external website. I have defined this form as a source in a customer journey. I configured a trigger with a duration of 0 hours. Subsequently, an email is to be sent to the registered form user.
There are extreme time delays here. The e-mail will not be sent immediately but after hours! This makes the whole marketing functionality pointless. Does anyone have any idea how to solve this?
Thank you very much,
Daniel
Are others still experiencing this issue?
We are currently evaluating Dynamics 365 Marketing using a 6-month trial.
I am experiencing lengthy delays in email deliveries, but I was wondering if this is because I am in a trial environment. I can see the submitted form instantly in Dynamics 365 Marketing. However, that doesn't help much, if the e-mail is not sent.
I would expect the emails to be sent immediately. If a customer submits a form, they expect to receive an email instantaneously - and not after several hours. Not even minutes.
I can understand the delay if we are using Segments, since they are not evaluated instantly.
MS said a fix was in? pffft CRM online 122821. updat to date updates. Such delays appear to still exist. I have not ever setup a delay for emails, however it takes 5-20 minutes for emails to be sent.
This is BS. Arent microsft products integrated? (I know that is funny for some of us). I want my emails sent IMMEDIATELY.(30 SECONDS tops)
whats this "polling" crap?
Yesterday the ticket was resolved. The issue is fixed on the MS side. The delay is now around 2 minutes.
We've had these issues come and go since october last year. At some point it was always within 12 minutes, still too long, but somewhat acceptable and Microsoft said it wasn't going to be faster due to their infrastructure. However, this week the problems came back and we're experiencing a delay of 40 minutes to an hour. Which is way too long when you want somebody to immediately receive an confirmation email.
We have Microsoft Unified support, but till now they have not been able to do anything about this. It's kind of worthelss and their goal is to have it back to 15 minutes delay. Which marketing tool does that? It shouldn't take more than 1 minutes to reply after a form was submitted. Everyday it feels like i'm beta testing something.
Just putting this out there as a reminder to everyone. (Everytime you call Microsoft you get the same response: 'this is the first time we've heard this." Yeah right)
can you check the Timezone which you have selected while sending emails in customer journey?
Are those customers from same time zone or different?
Same here, tested this to be 55 minutes and that is too long, should be a matter of seconds. Logged a MS Support ticket.
We're seeing significant delays on marketing emails being sent from a customer journey (between 1 hour and 8 hours)! Are others still experiencing delays?
Currently experiencing this as well. I created a simple form. Customer submits form, Email gets sent out. I'm seeing the submissions in our leads, so I know that part is happening. However, there's not been any email sent at all. Not an hour later, not at all. I've tested the email, it's live and it works.
I've test submitted form using quite a few different email addresses and there's not been any activity at all on these. But when I check the leads created by the form, they're there:
Not really sure if there's something I've done wrong or no...
Totally agree, Daniel.
Automed Email responders with a time delay of more than 6 hours are a nightmare.
As a solution we created a PHP Network Script and do send the Emails through our own Email Server.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (