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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Extreme delay in autom...
Customer Insights - Journeys forum

Extreme delay in automatically sending email via hosted forms in a customer journey

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Posted on by D@niel 128

I have integrated a marketing form (hosted form) into an external website. I have defined this form as a source in a customer journey. I configured a trigger with a duration of 0 hours. Subsequently, an email is to be sent to the registered form user.

There are extreme time delays here. The e-mail will not be sent immediately but after hours! This makes the whole marketing functionality pointless. Does anyone have any idea how to solve this?

Thank you very much,
Daniel

Categories:
Forms
Marketing Pages Forms and Surveys
Marketing
I have the same question (0)
  • Stephan Klemm Profile Picture
    Stephan Klemm 110 on at

    We experience such delays since we started with Dynamics Marketing last year.

    The bandwidth for an automated E-Mail send out ranges from 4 hours (December) to 30 Seconds with the new backend in February. Now (April Release) we are back in a random range from 10 min to 3 hours.

    We only use Dynamics Landingpages with Dynamics forms on it.

  • D@niel Profile Picture
    D@niel 128 on at

    Current example with Dynamics Marketing: A user has registered on 28.04.2019 at 01:36 o'clock via a marketing form. He received the thank you e-mail on 28.04.2019 at 08:55 o'clock. This is a delay of more than 7 hours!

    How can we send a direct response by email to new registered online users? Nowadays nobody wants to wait 10 minutes or longer for a reply.

    From my point of view the system is not suitable to handle online lead gerneration. Currently, requests from Landing Pages cannot be processed without considerable delay.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at

    Hi Daniel,

    Thank you for the question.

    Could you please create a support ticket for your case?

    We would like to investigate why sending a subsequent email (Thank you email) took so long - as normally it should be much faster.


    Best Regards,

    Aga

  • Verified answer
    Stephan Klemm Profile Picture
    Stephan Klemm 110 on at

    Totally agree, Daniel.

    Automed Email responders with a time delay of more than 6 hours are a nightmare.

    As a solution we created a PHP Network Script and do send the Emails through our own Email Server.

  • TonyaStephenson Profile Picture
    TonyaStephenson 117 on at

    Currently experiencing this as well. I created a simple form. Customer submits form, Email gets sent out. I'm seeing the submissions in our leads, so I know that part is happening. However, there's not been any email sent at all. Not an hour later, not at all. I've tested the email, it's live and it works. 

    MForm-Insights.JPG

    I've test submitted form using quite a few different email addresses and there's not been any activity at all on these. But when I check the leads created by the form, they're there:

    MForm-Insights.JPG  mform-subm.JPG

    Not really sure if there's something I've done wrong or no...

  • D@niel Profile Picture
    D@niel 128 on at

    Hi Tonya,

    normally, that should be just right. But unfortunately there are massive time delays.

    Does it work now?

  • AnthonyUliano Profile Picture
    AnthonyUliano 455 on at

    We're seeing significant delays on marketing emails being sent from a customer journey (between 1 hour and 8 hours)!  Are others still experiencing delays?  

  • Alexander BB Profile Picture
    Alexander BB 295 on at

    Same here, tested this to be 55 minutes and that is too long, should be a matter of seconds. Logged a MS Support ticket.

  • CU03040610-0 Profile Picture
    CU03040610-0 45 on at

    can you check the Timezone which you have selected while sending emails in customer journey?

    Are those customers from same time zone or different?

  • Community Member Profile Picture
    Community Member on at

    We've had these issues come and go since october last year. At some point it was always within 12 minutes, still too long, but somewhat acceptable and Microsoft said it wasn't going to be faster due to their infrastructure. However, this week the problems came back and we're experiencing a delay of 40 minutes to an hour. Which is way too long when you want somebody to immediately receive an confirmation email. 

    We have Microsoft Unified support, but till now they have not been able to do anything about this. It's kind of worthelss and their goal is to have it back to 15 minutes delay. Which marketing tool does that? It shouldn't take more than 1 minutes to reply after a form was submitted. Everyday it feels like i'm beta testing something. 

    Just putting this out there as a reminder to everyone. (Everytime you call Microsoft you get the same response: 'this is the first time we've heard this." Yeah right)

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